Receptionist / Switchboard Operator - Contract Role

NTT DATA Asia Pacific; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

NTT DATA Asia Pacific is seeking a receptionist/switchboard operator to deliver friendly, efficient customer service and create a welcoming atmosphere for employees and guests. The role involves handling a multi-line switchboard, greeting visitors, and supporting daily administrative tasks.

The ideal candidate will have strong interpersonal and organizational skills, excellent telephone etiquette, and the ability to multitask while prioritizing and maintaining a professional appearance.

Qualifications

• Relevant secondary qualification or equivalent.
• Experience in a similar position.
• Experience handling a multi-line switchboard.

Responsibilities

• Take responsibility for the reception area, keeping it tidy and presentable.
• Greet guests and inform internal stakeholders of arrival times.
• Answer, screen and redirect incoming calls.
• Route emergency calls to the appropriate person.
• Perform administrative duties and update information in relevant systems.

Skills

Customer service

Telephone etiquette

Communication skills

Organizational skills

Conflict management

Prioritization

Education

Relevant secondary qualification or equivalent

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Receptionist / Switchboard Operator has the responsibility to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for employees and guests.

Key responsibilities

• Takes responsibility for the reception area, ensuring the reception area is tidy and presentable.
• Receives and welcome Guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously.
• Answers, screens and redirects incoming calls.
• Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person.
• Performs administrative duties such as typing, capturing and updating information on the relevant systems.
• Sorts mail and packages when required.
• Manages all logistics relating to public meeting rooms.
• Ensures that detailed messages are passed on to relevant persons immediately.
• Screens walk-in clients/guests.
• Establishes and maintains an electronic/manual diary for scheduled appointments.
• Handles queries related to the company’s products, services and/or people.
• Performs any other related task as required.

To thrive in this role, you need to have

• Proactive individual with a positive attitude towards work.
• Displays interpersonal skills used to deal effectively with internal and external stakeholders.
• Ability to exercise sound judgement and display the ability to deal effectively with conflict.
• Excellent telephone etiquette.
• Excellent communication skills and able to listen effectively.
• Professional attitude and appearance.
• Excellent organizational skills.
• Customer service attitude.
• Ability to prioritize tasks and handle multiple tasks simultaneously.
• Ability to remain calm and able to make quick decisions.

Academic qualifications and certifications

• Relevant secondary qualification or equivalent

Required experience

• Relevant demonstrated working experience in a similar position.
• Relevant demonstrated working experience in a related environment.
• Relevant demonstrated experience handling a multi-line switchboard.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.