Front Desk Executive - Mens Clinic

Medispa Pty Ltd; Selangor; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Medispa Pty Ltd, a clinical facility in Selangor, seeks a friendly receptionist to welcome patients and manage the front desk. You will schedule and confirm appointments, answer inquiries, register new patients, and handle payments with receipts.

The role involves maintaining records, administrative support, and ensuring a clean, organized reception area for a positive patient experience. You will work closely with medical staff, protect patient confidentiality, and provide exceptional customer

Qualifications

• Greet and assist patients in a friendly, professional manner.
• Schedule, reschedule and confirm appointments via multiple channels.
• Provide accurate information on services, procedures, and pricing.
• Register patients and update records in the clinic system.
• Process payments, issue receipts and manage transactions.
• Keep reception area clean, organized and welcoming.
• Handle mail and deliveries to relevant staff.
• Assist with filing, photocopying and data entry as needed.
• Maintain patient confidentiality according to policy and law.
• Demonstrate excellent customer service for a positive experience.

Responsibilities

• Greet and welcome patients warmly upon arrival, creating a positive first impression.
• Manage patient appointments, scheduling, rescheduling and confirmations in the clinic system.
• Handle calls and inquiries professionally, directing them to the correct staff.
• Maintain accurate, confidential patient records and demographics.
• Process registrations and verify insurance details where applicable.
• Handle billing and payments, issuing receipts and managing petty cash.
• Provide information about services, treatments and promotions to patients.
• Maintain a clean, organized reception area and coordinate with teams.
• Assist with general admin tasks such as filing and photocopying as needed.
• Protect patient data in line with clinic policies and regulations.

Skills

Customer service

Communication

Organization

Phone etiquette

Tools

Clinic management system

Billing software

Job description

Greet and welcome patients in a professional and friendly manner upon arrival at the clinic.

Manage patient appointments, including scheduling, rescheduling, and confirming appointments via phone, email, and in-person.

Handle patient inquiries and provide information about clinic services, procedures, and pricing accurately and efficiently.

Register new patients and update existing patient information in the clinic's record system.

Process patient payments, including collecting fees, issuing receipts, and managing cash and credit card transactions.

Maintain a clean, organized, and welcoming reception area, ensuring all necessary supplies are stocked.

Handle incoming and outgoing mail and deliveries, distributing them to the appropriate personnel.

Assist with administrative tasks as needed, such as filing, photocopying, and data entry.

Maintain patient confidentiality in accordance with clinic policies and data protection regulations.

Demonstrate excellent customer service skills, ensuring a positive and comfortable experience for all patients.

Requirements

• Greet and welcome patients in a professional and friendly manner upon arrival at the clinic.
• Manage patient appointments, including scheduling, rescheduling, and confirming appointments via phone, email, and in-person.
• Handle patient inquiries and provide information about clinic services, procedures, and pricing accurately and efficiently.
• Register new patients and update existing patient information in the clinic's record system.
• Process patient payments, including collecting fees, issuing receipts, and managing cash and credit card transactions.
• Maintain a clean, organized, and welcoming reception area, ensuring all necessary supplies are stocked.
• Handle incoming and outgoing mail and deliveries, distributing them to the appropriate personnel.
• Assist with administrative tasks as needed, such as filing, photocopying, and data entry.
• Maintain patient confidentiality in accordance with clinic policies and data protection regulations.
• Demonstrate excellent customer service skills, ensuring a positive and comfortable experience for all patients.

Responsibility

• Greet and welcome patients warmly upon arrival, creating a positive first impression for the mens clinic.
• Manage patient appointments, scheduling, rescheduling, and confirming appointments efficiently using the clinic's system.
• Handle incoming calls, inquiries, and correspondence professionally, directing them to the appropriate personnel or department.
• Maintain patient records accurately and confidentially, ensuring all demographic and treatment information is up-to-date.
• Process patient registrations, collect necessary information, and verify insurance details.
• Handle billing and payment transactions, including collecting fees, issuing receipts, and managing petty cash.
• Provide information about the clinic's services, treatments, and promotions to patients.
• Maintain the cleanliness and organization of the reception area, ensuring a welcoming and professional environment.
• Assist with administrative tasks as needed, such as filing, photocopying, and preparing patient materials.
• Coordinate with medical staff and other departments to ensure smooth patient flow and timely service delivery.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance