CLINIC RECEPTIONIST, CONSULTANT CLINIC

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 28,000 - 47,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a proactive Clinic Receptionist to register patients, manage front desk operations, and support patient flow within the clinic.

The role requires at least SPM and 5 years in service environments (healthcare preferred), with fluency in English and Bahasa Malaysia. Proficiency in Microsoft Office and strong customer service skills are essential for delivering courteous, efficient patient care.

Qualifications

• SPM qualification or equivalent required.
• Minimum 5 years in service environment, healthcare preferred.
• Proficient in Microsoft Office.
• Strong communication in English and Bahasa Malaysia.

Responsibilities

• Receive and register patients at the clinic counter.
• Prepare case notes and prescriptions prior to consultation.
• Take patient vital signs, weight and height for clinic.
• Coordinate admissions or lab/x-ray investigations.
• Prepare lab/x-ray request forms when necessary.
• Note lab/x-ray results to doctor and file inpatient case notes.
• Arrange bed booking for patient admission.
• Assist with Card application, renewal and data accuracy.
• Ensure smooth traffic flow at the main entrance with porter and directions to destination.
• Involve in budget planning and manpower scheduling, floor management, staff productivity and cost control.
• Conform to ISO 9001:2008, ISO 22000:2005, ISO 14001, OHSAS 18001, 5S, Planetree, JCI and/or Hospital Accreditation requirements.
• Ensure staff competency to carry out duties.
• Monitor overtime and prevent abuse in overtime claims.
• Maintain a conducive department layout and environment.
• Update information reflecting current hospital facilities.
• Prompt corrective action for non-conformances.
• Aim for satisfactory performance on audits.
• Protect patients’ and families’ rights at all times.
• Adhere to Standard People Practice (SPP).
• Assist in other responsibilities as deemed by General Manager.
• Greet patients at the clinic counter and maintain courtesy.
• Answer phone calls promptly and relay messages.

Skills

English fluency

Bahasa Malaysia

Customer service

Telephone etiquette

Education

SPM

Tools

Microsoft Office

Job description

GENERAL DESCRIPTION

Toassistpatients,obtain solutions to their problems,concernsand current needs.

JOB DESCRIPTION

• Receive and register patients at the clinic counter.

• Ensure all the case notes and prescriptions are prepared prior to consultation session.

• Takes patient vital signs,weightand height for relevant clinic.

• Send patients for admission or Lab / x-ray investigations.

• Prepare lab / x-ray request form when necessary.

• Note Lab /x-ray results to doctor andfile inpatient case notes.

• Arrange bed booking for patient admission.

• To manage thepreferred Cardapplication, renewal and data areaccurateand updated.

• To ensure smooth traffic flow at the main entrance (lobby) byassistingguests withtimelyservice throughoutpatientporteringservices, valetserviceand clear directions to be respectivedestinationin the hospital.

• Involve in budget planning and managesmanpowerplanning & scheduling, floor management, staff productivity & efficiency, and manage costs/expenses incurred by theCustomer Services.

• Conformance to ISO 9001:2008, ISO 22000:2005 , ISO 14001, OHSAS 18001,5S, Planetree, JCIand / or Hospital Accreditation requirements.

• Ensure that all staffiscompetent to carryputtheir required duties.

• Check andmonitorstaff doing their routine and overtime duties. There should be no abuse in overtime claims.

• To ensure the department layout and environmentisconducive and well equipped for normal job functions.

• To ensure that all information is updated to reflect thecurrent statusof the hospital facilities and services.

• Prompt and effective action in taking corrective measures in cases of ISO 9001:2008, ISO 22000:2005 , ISO 14001, OHSAS18001, 5S, Planetree, JCIand / or Hospital Accreditation non-conformance.

• Achievement of satisfactory department performance onthe externaland internal audits.

• Responsible and accountable toachieve the needs of the patient’s and family’s rights at all times.

• Toensure compliance at all points of engagement at all times.

• Toadhere to Standard People Practice (SPP) at all times.

• Toassistin any other responsibility asdeemednecessary by theGeneral Manager.

• Receives and greet patients in their own clinic counter.

• Maintain courtesy and politeness in customer service.

• Answer phone call promptly andrelaymessages.

JOB REQUIREMENT

• Minimum qualification SPM.

• Minimum 5years’ experiencein any servicing environments preferably in an operational healthcare setting.

• Basic knowledge in Microsoft Office or its equivalent.

• Fluency in written and spoken English and Bahasa Malaysia.

• Personable, responsible, mature, sensitive,confidentand well presented.

• Highly motivated with a sincere commitment to quality improvement.

• Excellent team player,coordinatorand facilitator.

• Able to portray an image of high quality of the hospital to the Patients and/or Visitors.

• Must be able to deal with staff at all levels of the organization.

Conditions:

• This Job Description ofClinic Receptionis subject to periodic review andmaybechanged at any time in consultation with the employee.

• Performs any otherjob-relatedduties not specified in this job description when assigned by superiors.