Front Desk Concierge

YTL Land Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

YTL Land Sdn Bhd in Bukit Bintang, Kuala Lumpur is seeking a friendly Front Desk Concierge to welcome visitors and respond to inquiries with professionalism.

You will need strong English and Bahasa Malaysia, and the ability to work shifts, weekends and public holidays, with Mandarin as a bonus. Join a vibrant mall environment and help promote events.

Qualifications

• Diploma required and at least 1 year in similar role.
• Friendly, approachable and open communication.
• Excellent English and Bahasa Malaysia; Mandarin is a plus.
• Able to work on shifts, weekends and public holidays.
• Knowledge of mall operations and floor plan is helpful.

Responsibilities

• Respond to face-to-face or call inquiries and resolve difficult situations.
• Provide courteous and professional care to customers and communicate clearly.
• Know the mall floor plan to share accurate information.
• Promote mall events and activities to customers when opportunities arise.
• Assist in promotional activities such as giveaways, redemptions, contests.
• Take charge in addressing customer complaints and resolve them.

Skills

Friendly

Open communication

English proficiency

Bahasa Malaysia proficiency

Mandarin (advantage)

Education

Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

YTL Land Sdn Bhd – Bukit Bintang, Kuala Lumpur

We’re looking for a fun and cheerful person to join us as a Front Desk Concierge!

Responsibilities:

• Attentive, focused, and confident in responding to face-to-face or call inquiries and resolving difficult situations.
• Provide the best level of courteous and professional care to customers and speak to customers clearly and politely.
• To be well-versed in operations and the floor plan of the shopping mall to ensure accurate information is properly disseminated to customers.
• Be aware of and assist in all events and activities within the shopping mall and promote it to customers when the opportunity arises.
• Assist in promotional activities such as giveaways gifts, redemptions, contests, and follow-through necessary actions.
• Take charge in the light of customer complaints and resolve them.

Requirements:

• Candidate must possess at least a Diploma.
• At least 1 year of working experience in the related field is required for this position.
• Friendly, approachable, and comfortable with practicing open communication.
• Excellent proficiency in English and Bahasa Malaysia. Able to speak Mandarin will be an added advantage.
• Able to work on shifts, weekends, and public holidays.