Front Deck Receptionist / Concierge

Ikan Lodging Sdn Bhd; Kampung Chamang; On-site; MYR 24,000 - 42,000; Full time

Job summary

IKAN Glampsite in Bukit Tinggi (Bentong) seeks a friendly receptionist to welcome guests and manage bookings, inquiries, and admin tasks. The role involves coordinating with management, housekeeping, and vendors to ensure smooth reservations and guest experiences.

The ideal candidate has a minimum SPM and may hold a Diploma in Hotel Management or related fields, with at least 1 year of customer service experience. Fluency in English and Bahasa is required, Mandarin is a bonus.

Qualifications

• Minimum SPM; Diploma in Hotel Management, Marketing, or Business Administration encouraged.
• Minimum 1 year of customer service experience preferred.
• Able to exercise good judgement and make decisions independently.
• Pleasant personality with excellent interpersonal and communication skills.
• Multitasking, creative, hardworking, and a good team player.
• Willing to work in a fast-paced, changing, and collaborative environment.
• Fluent in English and Bahasa; Mandarin is a bonus.

Responsibilities

• Welcome and assist customers in a warm, friendly, and professional manner.
• Attend to customer enquiries through walk-ins, phone calls, WhatsApp, and the website.
• Manage customer appointments, bookings, cancellations, and rescheduling efficiently.
• Provide accurate information such as treatments, packages, memberships, and promotions.
• Ensure guests enjoy a smooth and pleasant experience.
• Coordinate with management, housekeeping, customer service, maintenance, and vendors to manage reservations.
• Handle customer feedback, concerns, and complaints professionally and promptly.
• Maintain a clean, organised, welcoming reception at the lobby.
• Use available digital and AI tools to improve efficiency and daily work processes.
• Undertake any other ad-hoc administrative assignments from supervisors.

Skills

Fluent in English

Fluent in Bahasa

Mandarin

Education

SPM

Diploma in Hotel Management

Diploma in Marketing

Diploma in Business Administration

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Welcome and assist customers in a warm, friendly, and professional manner.

Attend to customer enquiries through walk-ins, phone calls, WhatsApp, and the website.

Manage customer appointments, bookings, cancellations, and rescheduling efficiently.

Provide accurate information such as treatments, packages, memberships, and promotions to customers.

Ensure guests enjoy a smooth and pleasant experience

Coordinate with the management, housekeeping, customer service, maintenance, and other vendors & suppliers to ensure reservations are properly managed

Handle customer feedback, concerns, and complaints professionally and promptly.

Maintain a clean, organised, welcoming, and presentable reception at the lobby area

Use available digital and AI tools effectively to improve efficiency, communication, and daily work processes.

Undertake any other ad-hoc administrative assignments from your direct supervisors

About You

Passionate about developing domestic tourism and the hospitality sector

Minimum SPM; Diploma in Hotel Management, Marketing, or Business Administration encouraged

Minimum 1 year of customer service experience is preferred

Able to exercise good judgment and make decisions independently without constantly relying on supervisors.

Pleasant personality with excellent interpersonal and communication skills

Multitasking, creative, hardworking, and a good team player

Willing to work in a fast-paced, constantly changing, and collaborative environment

Able to exercise good judgment and make decisions independently without constantly relying on supervisors.

Fluent in English and Bahasa to communicate & deal with clients. Knowing Mandarin is a bonus

About Us

IKAN Glampsite is a leading nature-based glamping destination in Bukit Tinggi (Bentong), known for combining comfortable stays with memorable outdoor experiences. As our business continues to grow, we are looking for individuals who are passionate about tourism, hospitality, and building a long-term career with us.