Fresh Dept Manager: Produce, Meat & Bakery

Lotuss Stores (Malaysia) Sdn Bhd; Johor Bahru; On-site; MYR 78,000 - 112,000; Full time

Job summary

Lotuss Stores Malaysia Sdn. Bhd. is seeking an experienced Manager Fresh to oversee the fresh departments at KSL City, Johor. This full-time role focuses on quality, presentation and profitability of fresh produce, meat, seafood and bakery while ensuring exceptional customer service.

You will lead the fresh team, manage stock, monitor safety standards and drive departmental targets. The position reports to Store Management and requires a hands-on leader with strong retail and people skills.

Qualifications

• Minimum 3-5 years of experience managing fresh departments in retail.
• Proven track record in achieving sales targets and profitability.
• Strong knowledge of fresh produce, meat, seafood and bakery products.
• Excellent understanding of food safety and hygiene standards.
• Leadership and ability to motivate staff.
• Proficient in retail management systems and POS technology.

Responsibilities

• Oversee the daily operations of fresh departments including produce, meat, seafood and bakery sections.
• Manage inventory levels, stock rotation and waste reduction to maximise profitability and minimise shrinkage.
• Ensure all fresh merchandise meets quality standards and is displayed attractively to promote sales.
• Monitor food safety and hygiene standards in compliance with local regulations and company policies.
• Train, supervise and motivate fresh department staff to deliver excellent customer service.
• Analyse sales performance and implement strategies to achieve departmental targets and KPIs.
• Manage supplier relationships and coordinate deliveries to ensure consistent product availability.
• Conduct regular price checks and ensure accurate labelling and promotional signage throughout the department.
• Address customer concerns and complaints professionally to maintain customer satisfaction.
• Report to Store Management on departmental performance, challenges and opportunities for improvement.

Skills

Leadership

Team management

Communication

Time management

Customer service

POS familiarity

Inventory management

Tools

POS systems

Retail management software

Job description

Lotuss Stores Malaysia Sdn. Bhd. is seeking an experienced Manager Fresh to oversee the fresh departments at KSL City, Johor. This full-time role focuses on quality, presentation and profitability of fresh produce, meat, seafood and bakery while ensuring exceptional customer service.

You will lead the fresh team, manage stock, monitor safety standards and drive departmental targets. The position reports to Store Management and requires a hands-on leader with strong retail and people skills.