Fraud Operations Agent

Monee; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Monee in Kuala Lumpur, Malaysia is seeking a Fraud Analyst to drive continuous improvements in fraud processes and KPIs. You will test and calibrate rules, analyze production data, and collaborate with cross-functional teams to mitigate suspicious activity and report on fraud trends.

The role requires 2–4 years in FinTech or a related control function, with strong analytical skills and knowledge of regulations.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 2–4 years of FinTech experience in control functions (Fraud/Compliance/Risk/Audit).
• Ability to work independently and make decisions under pressure.
• Familiarity with manual fraud detection techniques and processes.
• Proficiency with basic fraud detection tools and software.
• Knowledge of fintech regulations and compliance standards.

Responsibilities

• Achieve continuous improvements in fraud processes and KPIs to balance protection and growth.
• Test and calibrate fraud rules and approve adjustments.
• Analyze production data to produce metrics and reports for the Fraud team.
• Review triggers for potentially fraudulent activity on accounts and cards.
• Investigate alerts for potential fraud schemes.
• Collaborate with cross-functional teams to mitigate suspicious activity.
• Develop, maintain, and publish KPIs for the Fraud strategy.
• Create dashboards and reporting solutions turning data into actionable narratives.

Skills

Analytical thinking

Decision making under pressure

Fraud detection techniques

Data tooling proficiency

Education

Bachelor's degree in a related field or equivalent work experience

2-4 years of FinTech experience, control functions

Job description

• Achieve continuous improvements in our fraud processes and KPIs (such as fraud rates, false positives, MO defense rates, fraud savings) to achieve the optimum balance between protecting our business from loss, and in promoting growth.
• Routinely tests effectiveness of existing rules to detect fraud and leads periodic calibration, or validates recommendation to adjust rules, and approves of such adjustments or tweaks.
• Delve into production data to produce, maintain, and curate metrics and reports for the Fraud team to implement strategies to combat fraud.
• Review system-generated triggers for potentially fraudulent activity on members' accounts as well as credit and debit cards.
• Perform detailed research and investigation on alerts that are generated for potential fraud schemes.
• Work closely with a variety of cross-functional teams to analyze suspicious activity and provide mitigation recommendations.
• Build and maintain tools and/or processes to collect and track data and troubleshoot errors.
• Develop and maintain processes and documentation to ensure best practices for fraud identification, escalation, and mitigation are effectively adhered to and communicated.
• Develop, maintain, and publish periodic Key Performance Indicators (critical metrics) for the Fraud strategy.
• Leverage data to understand fraudulent behavior, identify trends that indicate elevated risk, and report to appropriate team and management.
• Use relational database queries and spreadsheets to quickly analyze, manipulate, and visualize small to large datasets to guide fraud and risk policy discussions.
• Conduct research, work independently, and make complex investigation decisions.
• Create reporting solutions (e.g. dashboards) for business leaders and Googlers, turning data into an actionable and compelling narrative with visualizations (e.g., charts, graphs, tables).

Job Description

• Achieve continuous improvements in our fraud processes and KPIs (such as fraud rates, false positives, MO defense rates, fraud savings) to achieve the optimum balance between protecting our business from loss, and in promoting growth.
• Routinely tests effectiveness of existing rules to detect fraud and leads periodic calibration, or validates recommendation to adjust rules, and approves of such adjustments or tweaks.
• Delve into production data to produce, maintain, and curate metrics and reports for the Fraud team to implement strategies to combat fraud.
• Review system-generated triggers for potentially fraudulent activity on members' accounts as well as credit and debit cards.
• Perform detailed research and investigation on alerts that are generated for potential fraud schemes.
• Work closely with a variety of cross-functional teams to analyze suspicious activity and provide mitigation recommendations.
• Build and maintain tools and/or processes to collect and track data and troubleshoot errors.
• Develop and maintain processes and documentation to ensure best practices for fraud identification, escalation, and mitigation are effectively adhered to and communicated.
• Develop, maintain, and publish periodic Key Performance Indicators (critical metrics) for the Fraud strategy.
• Leverage data to understand fraudulent behavior, identify trends that indicate elevated risk, and report to appropriate team and management.
• Use relational database queries and spreadsheets to quickly analyze, manipulate, and visualize small to large datasets to guide fraud and risk policy discussions.
• Conduct research, work independently, and make complex investigation decisions.
• Create reporting solutions (e.g. dashboards) for business leaders and Googlers, turning data into an actionable and compelling narrative with visualizations (e.g., charts, graphs, tables).

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• 2-4 years of experience in FinTech or equivalent industry, particularly in a control function (e.g. Fraud, Compliance, Risk or Audit)
• Ability to work independently and make informed decisions under pressure.
• Familiarity with manual fraud detection techniques and processes.
• Proficiency in using basic fraud detection tools and software.
• Knowledge of relevant regulations and compliance standards in the fintech industry.