Fraud Risk & Investigations Analyst

OCBC Group; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Learning and development opportunities

Wellbeing and growth emphasis

Friendly, supportive team

Job summary

OCBC Group in Malaysia seeks a Risk and Control Fraud Analyst to support end-to-end card fraud risk management across issuing and acquiring activities. The role involves complex investigations, merchant risk assessments, and regulatory reporting.

The analyst will monitor trends, maintain records, and work with cross-functional teams to implement timely risk mitigations. A Bachelor’s degree in Business, Finance, Banking, or Risk Management is required.

Qualifications

• Bachelor’s degree in Business, Finance, Banking, Risk Management, or related discipline.
• Strong understanding of Issuing and/or Acquiring fraud operations, including transaction monitoring, fraud alerts, disputes, merchant risk and fraud investigations.
• Excellent analytical and investigative skills with the ability to assess complex cases and determine risk actions.
• Detail-oriented with high accuracy in investigations, monitoring, regulatory reporting and control reviews.
• Good understanding of risk controls, regulatory requirements and governance practices in banking/financial services.
• Strong written and verbal communication skills to work with multiple stakeholders.
• Ability to work independently while supporting team leads and junior staff.
• Ability to manage multiple priorities in a fast-paced fraud environment.

Responsibilities

• Support the Risk & Control function in fraud prevention, detection, risk monitoring and operational control activities across issuing and acquiring portfolios.
• Conduct and review complex investigations involving fraud cases, disputed transactions, customer complaints, and operational incidents.
• Monitor fraud trends, risk indicators and control effectiveness, and recommend mitigation strategies.
• Identify changes in fraud behaviour and propose countermeasures across country, merchant category, channel and velocity controls.
• Maintain records of rule rationale, change requests, approvals, testing and post-change performance.
• Prepare fraud dashboards, monthly reports, and regulatory submissions within required timelines.
• Collaborate with Operations, Cards & Payment, Compliance and other stakeholders to address fraud risk matters.
• Drive process improvements and control optimisation to enhance efficiency and reduce risk exposure.

Skills

Fraud investigations

Data analysis

Regulatory reporting

Stakeholder management

Attention to detail

Communication skills

Independent worker

Multitasking

Education

Bachelor’s degree in Business/Finance/Banking/Risk Management

Job description

OCBC Group in Malaysia seeks a Risk and Control Fraud Analyst to support end-to-end card fraud risk management across issuing and acquiring activities. The role involves complex investigations, merchant risk assessments, and regulatory reporting.

The analyst will monitor trends, maintain records, and work with cross-functional teams to implement timely risk mitigations. A Bachelor’s degree in Business, Finance, Banking, or Risk Management is required.