Fraud Ops Analyst - Private Banking (24/7 APAC/EMEA)

Citi; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Citi Private Bank in Kuala Lumpur seeks a Fraud Ops Intermediate Analyst to identify, investigate, and mitigate fraud risks across a 24/7 monitoring environment.

You will manage complex investigations, communicate with clients for verification, and provide guidance on fraud-related matters while balancing strong controls with client service. Fluency in Cantonese, Mandarin, and English is required.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field.
• 3–5 years of experience in fraud operations, investigations, financial crime, risk management, or banking operations.
• Languages: Fluency in Cantonese, Mandarin and English.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and account reviews to identify and prevent fraud schemes.
• Initiate outbound communication with Citi Private Bank clients for transaction verification.
• Exercise independent judgment in evaluating fraud risk and actions.
• Lead investigations with evidence collection, analysis, and reporting to support resolution.
• Review high-risk alerts and escalated cases.
• Own the management and resolution of fraud-related customer complaints.
• Identify opportunities to strengthen fraud controls and operational effectiveness.
• Partner with Fraud Strategy, Compliance, Risk, Technology, and stakeholders to address fraud issues.
• Ensure adherence to regulatory, compliance, and internal control requirements.
• Support business continuity in a 24/7 environment.

Skills

Fraud investigations

Risk management

Analytical skills

Stakeholder management

Mentor junior team

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Job description

Citi Private Bank in Kuala Lumpur seeks a Fraud Ops Intermediate Analyst to identify, investigate, and mitigate fraud risks across a 24/7 monitoring environment.

You will manage complex investigations, communicate with clients for verification, and provide guidance on fraud-related matters while balancing strong controls with client service. Fluency in Cantonese, Mandarin, and English is required.