Fraud Ops Analyst - Complex Investigations & 24/7 Risk

Citigroup Inc.; Kuala Lumpur; On-site; MYR 70,000 - 120,000; Full time

Job summary

Citi Private Bank seeks an Fraud Ops Intermediate Analyst to identify, investigate, and mitigate fraud risks for its ultra-high-net-worth clients. The role involves managing complex cases, supporting escalations, and guiding fraud-related matters within a 24/7 monitoring setup.

The candidate will balance robust fraud controls with delivering a best-in-class client experience, partnering with Compliance, Risk, and Technology teams to strengthen controls and operational readiness.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field.
• 3–5 years of experience in fraud operations, fraud investigations, financial crime, risk management, or banking operations.
• Languages: Cantonese, Mandarin, and English.
• Ability to work APAC/EMEA 24/7 shift.
• Experience in private banking, wealth management, or HNW client segments preferred.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and account reviews to identify fraud trends.
• Initiate outbound communication with clients for verification during investigations.
• Lead comprehensive investigations with evidence collection, analysis, and reporting.
• Ensure regulatory, compliance and internal control requirements are met; support business continuity.

Skills

Cantonese

Mandarin

English

Fraud analysis

Stakeholder management

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Job description

Citi Private Bank seeks an Fraud Ops Intermediate Analyst to identify, investigate, and mitigate fraud risks for its ultra-high-net-worth clients. The role involves managing complex cases, supporting escalations, and guiding fraud-related matters within a 24/7 monitoring setup.

The candidate will balance robust fraud controls with delivering a best-in-class client experience, partnering with Compliance, Risk, and Technology teams to strengthen controls and operational readiness.