Fraud Ops Analyst 2 (Mule Analyst)- C10 - KUALA LUMPUR (Cantonese Proficient)

Citi; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi in Malaysia is seeking a Fraud Ops Analyst 2 to contribute to fraud management policies and minimize losses. You will work with Operations - Services to ensure analysts make decisions using risk-reward balance and maintain Citi’s reputation.

The role requires at least 1 year in a related role, clear communication, Cantonese proficiency, and willingness to work shifting schedules. Bachelor’s degree is required, with opportunities to impact risk controls and data-driven analyses.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 1 year of experience in a related role.
• Clear and concise written and verbal communication.
• Proficient in Cantonese.
• Willing to work on shifting schedule.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Analyze fraud trends and investigate losses to identify patterns.
• Validates data independently in support of fraud management.
• Develop and produce management information systems and analyses.
• Recommend fraud prevention and loss control measures.
• Provide guidance to cross-functional teams on process improvements.
• Monitor and evaluate processes to identify policy gaps and suggest updates.
• Assess risk in business decisions and ensure regulatory compliance.

Skills

Written and verbal communication

Cantonese

Unbiased in diverse environment

Education

Bachelor's degree/University degree or equivalent experience

Job description

Fraud Ops Analyst 2

is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Atleast 1 year of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Should be proficient in Cantonese
• Willing to work on shifting schedule

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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