Fraud Ops Analyst 2 - Risk & Control

Citigroup Inc.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Telehealth options

Paid parental leave policy

Learning and development resources

Work-life balance programs

Job summary

Citigroup Inc. in Kuala Lumpur, Malaysia, seeks an Officer, Fraud Ops Analyst 2 to help manage fraud risk and control. The role focuses on developing policies, processes and MIS analyses to minimize losses and ensure compliant decision making.

The candidate will work in a hybrid setup with a strong emphasis on data-driven investigations, risk assessment and cross-functional collaboration, aligned with Citi’s policies and global standards.

Qualifications

• 3–5 years of experience in a related role.
• Bachelor’s degree or university equivalent required.
• Demonstrates clear written and verbal communication.
• Knowledge of QA, risk management and controls preferred.

Responsibilities

• Analyze fraud trends and investigate losses to identify patterns.
• Validate data independently to support fraud management.
• Develop and produce MIS analyses to aid business strategy.
• Recommend fraud prevention and loss-control measures.
• Provide guidance to cross-functional teams on process improvements.
• Assess risk in business decisions and ensure compliance with laws and policy.

Skills

Communication

Risk awareness

Analytical thinking

Independence

Quality Assurance knowledge

Education

Bachelor’s degree or equivalent

Tools

Management Information Systems

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

We’re currently looking for a high caliber professional to join our team as Officer, Fraud Ops Analyst 2 - Risk & Control - C10 - Hybrid (Internal Job Title: Fraud Operations- C10) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 3 -5 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Bachelor’s degree/University degree or equivalent experience
• Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

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• Ability to work independently with minimal supervision and demonstrate strong ownership of assigned tasks.
• Flexible and adaptable to varying work schedules and business needs.
• Prior experience or knowledge in Quality Assurance, Risk Management, and Controls is preferred.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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