Fraud Ops Analyst 2 (Mule Analyst)- C10 - KUALA LUMPUR (Cantonese Proficient)

Citibank (Switzerland) AG; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking an intermediate Fraud Ops Analyst 2 to support the development of fraud management policies and processes. The role focuses on minimizing fraud losses by ensuring analysts make informed decisions using risk/reward balance methods.

The position requires strong analytical skills, ability to work on shift schedules, and proficiency in Cantonese. A bachelor’s degree and at least 1 year in a related role are expected.

Qualifications

• At least 1 year of experience in a related role.
• Clear and concise written and verbal communication.
• Ability to remain unbiased in a diverse environment.
• Proficient in Cantonese.

Responsibilities

• Analyze fraud trends
• Conduct investigative research into losses
• Analyze loss type data to determine fraud patterns
• Perform data validation independently in support of fraud management personnel
• Assist in developing MIS and analyses
• Provide guidance to cross-functional teams on process improvements
• Monitor and evaluate processes and data to identify policy gaps
• Interpret data and make recommendations with knowledge of industry practices
• Assess risk in business decisions and ensure compliance with laws and regulations

Skills

Written communication

Verbal communication

Unbiased mindset

Cantonese

Education

Bachelor’s degree

Job description

The Fraud Ops Analyst 2 is an intermediate level position responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Analyze fraud trends
• Conduct investigative research into losses
• Analyze loss type data to determine fraud patterns
• Perform data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provide guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and have a basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• At least 1 year of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Proficient in Cantonese
• Willing to work on a shifting schedule

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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