Fraud Ops Analyst 2 (Mule Analyst)- C10 - KUALA LUMPUR (Cantonese Proficient)

Citigroup; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citigroup in Malaysia is seeking a Fraud Ops Analyst 2 to support fraud management policy development and loss reduction. The role collaborates with Operations - Services to ensure risk-based decisions using a balanced approach.

The candidate should have at least 1 year of related experience, strong written and verbal communication, and proficiency in Cantonese. The position requires flexibility for shifting schedules and a bachelor’s degree or equivalent experience.

Qualifications

• Bachelor's degree or equivalent.
• At least 1 year of experience in a related role.
• Proficient in Cantonese.
• Willing to work on shifting schedules.

Responsibilities

• Analyze fraud trends and conduct investigations to identify fraud patterns.
• Perform data validation to support fraud management personnel.
• Develop and produce Management Information Systems and analyses to support business decisions.
• Make recommendations to prevent fraud and control losses; ensure task quality.
• Provide guidance to cross-functional teams on process improvements.
• Monitor, assess, and evaluate processes and data to identify policy gaps and drive improvements.
• Interpret data and provide recommendations; understand industry practices and standards.
• Assess risk in business decisions with emphasis on regulatory compliance, ethics, and safeguarding Citigroup and clients.

Skills

Communication

Unbiased mindset

Cantonese proficiency

Shift work

Education

Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fraud Ops Analyst 2

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Atleast 1 year of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Should be proficient in Cantonese
• Willing to work on shifting schedule

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

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