Quality Assurance Specialist

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd is seeking a Quality Assurance Specialist to review fraud, risk, and payment investigations, ensuring accuracy and adherence to SOPs. You will assess investigation quality and provide actionable feedback.

Work with Risk Operations, Product, and Data teams to improve processes, strengthen QA standards, and help raise alert quality and risk detection.

Qualifications

• 2+ years in fraud, financial crime investigations, or risk operations.
• Experience reviewing alerts or cases; QA/QC or senior reviewer preferred.
• Strong analytical and pattern-recognition skills.
• Excellent written and spoken English.
• Familiar with case management tools and basic data tools (Excel/Sheets; SQL is a plus).

Responsibilities

• Perform QA reviews on alerts and investigations across payments.
• Verify decisions and reasoning are supported by evidence and SOPs.
• Check workflow and decision trees are followed.
• Identify skipped steps and document gaps clearly.
• Provide feedback to investigators and leads.
• Track QA results and report trends.
• Collaborate with Risk, Product, and Data teams.
• Contribute to playbooks, examples, and FAQs.

Skills

Fraud investigations

Financial crime

Transaction monitoring

QA/QC

Analytical thinking

English fluency

Data tools (Excel/Sheets)

SQL (basic)

Tools

Excel/Sheets

Dashboards

Case management tools

Job description

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

Role Overview

The Quality Assurance Specialist will be responsible for reviewing fraud, risk, and payment-related investigations to ensure cases are handled accurately, consistently, and in line with internal SOPs. The role focuses on assessing investigation quality, identifying gaps in decision‑making and documentation, and providing actionable feedback to improve overall case handling.

You will work closely with Risk Operations, Product, and Data teams to identify recurring issues, improve investigation processes, strengthen QA standards, and contribute to better alert quality and risk detection.

What We’re Looking For

We are looking for an analytical and detail‑oriented risk professional with 2+ years of experience in fraud, financial crime, transaction monitoring, payment risk, or risk operations. Candidates with experience in QA/QC, case review, team leadership, or senior investigation roles are strongly preferred.

Key Responsibilities

Case Quality Reviews

• Perform structured QA reviews on sampled alerts and full investigations across payments (hedging, bonus abuse, withdrawals, chargebacks, payment risk, etc.).
• Check that the decision, reasoning, and status (e.g. release, restriction, hedger, escalation) are fully supported by evidence and aligned with internal SOPs.

SOP & Process Adherence

• Verify that investigators follow the correct workflow and decision trees (behavioural checks, linkage checks, escalation rules, documentation standards).
• Identify where key steps were skipped or under‑used (e.g. AF/Connections checks, cross‑brand review, promo/bonus logic) and document these gaps clearly.

Documentation & Audit Trail

• Ensure every reviewed case has a clear, reproducible narrative: what was seen, what was checked, why the final decision was made.
• Flag missing or unclear notes and help define minimum documentation standards for all alert types.

Feedback & Coaching (optional / good to have)

• Provide constructive, specific feedback to investigators and team leads on decision quality, missed elements, and documentation issues.
• Participate in calibration sessions, share examples of good and bad cases, and help align the team around consistent thresholds and interpretations.

Metrics & Reporting

• Track QA results: error themes, SOP deviations, recurring misunderstandings, and training needs.
• Partner with Risk / Product to give actionable insights on alert quality, false positives, and missed‑risk patterns.
• Work with rule owners, data teams, and operations leads to suggest SOP updates, training content, and minor rule tweaks based on QA findings.
• Contribute to playbooks, examples, and FAQ for key abuses (e.g. hedging, promo abuse, payment mule activity).

Required Experience & Skills

• 2+ years in one or more in Fraud / financial crime investigations / Transaction monitoring (AML, fraud, or responsible gambling) / Risk operations in payments, e‑money or e‑gaming
• Proven experience reviewing alerts or cases, not just working a queue (QA, QC, team‑lead or senior reviewer experience is strongly preferred).
• Solid understanding of at least some of the following:
• Strong analytical and pattern‑recognition skills: comfortable reading transaction logs, timelines, and cross‑account linkages; able to spot inconsistencies and missing checks.
• Excellent written and spoken English: able to write short, clear root‑cause comments and QA summaries that can be used directly in training.
• Comfortable working with case management tools and basic data tools (Excel/Sheets, simple dashboards; SQL is a plus).

Nice to Have

• Experience in QA or testing roles in payment institutions, e‑money, PSPs or regulated e‑gaming operators.
• Exposure to rule‑based engines and alert tuning (understanding precision/recall, false positives, and how QA feeds back into rule improvements).

Working Hours

• Monday ~ Friday, 9am ~ 6pm