Fraud Careline Investigator & CSAT Advocate

TNG Digital Sdn Bhd; Kuala Lumpur; Hybrid; MYR 40.000 - 65.000; Vollzeit

Zusammenfassung

TNG Digital Sdn Bhd invites applications for a Fraud Careline Ambassador in Kuala Lumpur. You will handle fraud-related inquiries via phone, email and chat, escalate incidents to the NSRC, and document outcomes precisely to support investigations and resolutions.

The role requires a diploma or degree, familiarity with Zendesk is preferred, and a customer-centric mindset with strong investigative skills. Fresh graduates are welcome, with 24/7 coverage requirements.

Qualifikationen

• Diploma/degree in any field is acceptable; fresh graduates encouraged to apply.
• Strong investigative and problem-solving mindset with customer-centric focus.
• Experience with Zendesk or similar CSMS is advantageous.

Aufgaben

• Respond to customer enquiries via calls, emails and chats in fraud-related care lines.
• Evaluate fraud incidents and escalate as needed to support NSRC processes.
• Document investigations and maintain clear chronology and outcomes.
• Maintain high CSAT by understanding customer needs and addressing issues proactively.
• Collaborate with QA and process teams to propose improvements and standard practices.

Kenntnisse

Investigative ability

Problem-solving

Data analysis

Multi-tasking

Verbal & written communication

Ausbildung

Diploma / Advanced / Graduate Diploma or Degree

Tools

Zendesk

Jobbeschreibung

TNG Digital Sdn Bhd invites applications for a Fraud Careline Ambassador in Kuala Lumpur. You will handle fraud-related inquiries via phone, email and chat, escalate incidents to the NSRC, and document outcomes precisely to support investigations and resolutions.

The role requires a diploma or degree, familiarity with Zendesk is preferred, and a customer-centric mindset with strong investigative skills. Fresh graduates are welcome, with 24/7 coverage requirements.