Fraud and Transaction Monitoring Specialist

Razer Merchant Services Sdn. Bhd.; Shah Alam; Presencial; MYR 60 000 - 90 000; Tempo integral

Resumo da oferta

Razer Merchant Services Sdn. Bhd. is seeking a Fraud & Transaction Monitoring Specialist to oversee day-to-day monitoring, detection, investigation, escalation, and mitigation of fraudulent activities across RMS payment channels, merchants, and transactions.

The role emphasizes identifying abnormal patterns, coordinating with internal teams, and maintaining regulatory and scheme compliance. The ideal candidate has a bachelor’s degree in a related field and at least 2 years in fraud, risk,

Qualificações

• Bachelor’s degree in finance, accounting, banking, IT, CS, business administration, data analytics, or related field.
• Proficiency in Microsoft Excel and data analysis.
• Knowledge of transaction monitoring, report preparation, and fraud investigation.
• Strong analytical and problem-solving skills.
• Effective communication and teamwork; adaptability.

Responsabilidades

• Monitor day-to-day fraud and transaction monitoring across payment channels, merchants, and transactions.
• Investigate and escalate suspicious activities; identify fraud patterns and risks.
• Prepare and present fraud and monitoring reports with metrics and trends.
• Collaborate with Fraud Management, Compliance, Operations, and external partners.
• Support rule development, tuning, testing, and optimization of monitoring systems.

Conhecimentos

Analytical skills

Excel

Data analysis

Fraud investigation

Communication

Teamwork

Learning agility

Formação académica

Bachelor’s degree in Finance/Accounting/IT/CS

Ferramentas

Microsoft Excel

AI tools

Descrição da oferta de emprego

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Fraud & Transaction Monitoring Specialist is responsible for the day-to-day monitoring, detection, investigation, escalation, and mitigation of fraudulent and suspicious activities across Fiuu/RMS payment channels, merchants, and transactions. The role focuses on identifying abnormal transaction behaviour, emerging fraud patterns, merchant-related risks, card and payment attacks, and potential misuse of the payment platform. The Specialist will conduct timely investigations, recommend appropriate risk controls, and work closely with Fraud Management, Transaction Monitoring, Merchant Management, Underwriting, Compliance, Operations, Technology, and external payment partners. The role is expected to maintain a strong balance between fraud prevention, customer/merchant experience, operational effectiveness, regulatory requirements, and payment scheme compliance. Monitor transactions and merchant activities to identify fraud, suspicious patterns, BIN attacks, card testing, and abnormal behaviour. Review and investigate fraud alerts, suspicious transactions, merchant escalations, and payment scheme notifications. Analyse transaction, IP, device, card, merchant, and behavioural data to identify fraud patterns and financial exposure. Monitor high-risk merchants and support EDD, merchant investigations, settlement holds, and account/channel restrictions. Support fraud rule development, tuning, testing, and optimisation. Investigate and respond to Visa, Mastercard, PayNet, and other payment partner fraud-related cases. Escalate significant fraud incidents and support containment and root-cause analysis. Prepare fraud and transaction monitoring reports, including fraud rate, detection rate, cases, exposure, trends, and control effectiveness. Maintain complete investigation records and support audit, compliance, regulatory, and scheme requirements. Work closely with Fraud Management, Compliance, Merchant Management, Operations, Technology, Finance, and external payment partners.

Pre-Requisites :

Bachelor’s degree in finance, Accounting, Banking, IT, Computer Science, Business Administration, Data Analytics, or a related field. Minimum 2 years’ experience in Fraud, Risk, Operations, Banking, Payments, Compliance, or Investigation. Fresh graduates with strong analytical and investigative capabilities are encouraged to apply. Proficiency in Microsoft Excel and data analysis. Knowledge of transaction monitoring, report preparation, and fraud investigation. Understanding payment operations is an advantage. Familiarity with AI tools and applications is an advantage. Strong analytical and problem-solving skills. High attention to detail and investigative mindset. Strong integrity and accountability. Effective communication and teamwork. Adaptable with strong learning agility.

Razer is proud to be an Equal Opportunity Employer.

We believe that diverse teams drive better ideas, better products, and a stronger culture.

We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in.

We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws.

Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game? At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming.

As gaming evolves, so does the ecosystem that powers it: hardware, software and services.

Guided by our mission “For Gamers. By Gamers.”, we create cutting-edge products and experiences that define the ultimate gameplay.

Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry.

At Razer, you won’t just witness this evolution; you’ll help drive it.

Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-cultural environment.

The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights.

Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.