Outlet Manager (Beard Papa's Berjaya Times Square)

Pegacorn Sdn Bhd; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Pegacorn Sdn Bhd seeks a capable Restaurant Manager in Kuala Lumpur to lead all aspects of restaurant operations, ensuring food safety, quality preparation, cleanliness, and security. You will supervise inventory and cash-control systems and drive performance.

You will recruit and train staff, plan shifts, and engage in local marketing to boost sales while maintaining records. Exceptional customer service and leadership are essential for success in this role.

Qualifications

• Experience managing a busy restaurant operation.
• Ability to implement food safety protocols.
• Proven track record in staff training and scheduling.
• Experience with local promotions and customer focus.

Responsibilities

• Directs overall restaurant management and ensures safety standards.
• Maintains inventory and money control systems.
• Recruits staff and oversees training.
• Plans staff schedules and ensures productivity.
• Promotes sales through local marketing and promotions.
• Contacts prospective customers to promote sales.
• Ensures health and food safety codes are maintained.

Skills

Leadership

Customer service

Staff management

Inventory management

Food safety

Sales promotion

Job description

The Restaurant Manager performs and directs the overall restaurant management. Responsible for inventory and money control systems. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. May contact prospective customers to promote sales. May establish inventory schedules. Responsible for local marketing initiatives. Maintains business records.

Exceptional customer service and leadership quality is a major component of this position.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• 1. Capable to perform and fulfill all basic essential functions and responsibilities of a Senior Sandwich Artist and Assistant Manager as outlined in their respective job descriptions.
• 2. Be fully accountable and holds team responsible for the loss of money, bread, food and beverage products, damaged property due to mishandling and / or negligence.
• 3. Be fully responsible of the safety and privacy of your assigned Employee ID. Sharing of Employee ID is prohibited.
• 4. Completes and posts the staff work schedule according to business needs, ensuring high productivity.
• 5. Maintains business records as outlined in the SUBWAY Operations Manual. Analyses business records to increase sales.
• 6. Communicates changes of food preparations formulas, standards, etc to staff.
• 7. Supports local and national marketing initiatives.
• 8. Ensures that all local and national health and food safety codes are maintained, and company safety and security policies are followed.
• 9. Recruits, awards and terminates staff as needed.
• 10. Conducts quarterly or yearly appraisals as required.
• 11. Identifies and contacts prospective customers to promote sales.
• 12. Plans special events and promotions.
• 13. Completes online coursework on the University of SUBWAY as directed.

Skill qualification standards:

Completes prior training and validation as per the syllables for Senior Sandwich Artist and Assistant Manager.

Completes all Senior Sandwich Artist assigned courses / curriculum on University of Subway.

Excels all level of skill qualification standards of a Sandwich Artist through Assistant Manager.

Competent in managing the Restaurant and the team.

Competent in managing inventory system and stock management.

Able to present findings and provide reasonable justification to Area Managers / Owners for any inconsistencies in the WISR.

Uses sales trend information obtained from the WISR or any other reporting platform, to drive sales for the restaurant.

Submits invoices, orders and reports in a timely manner.

Achieves KPIs set by Owner.

Proficient in the following dimensions of management methods: Communication, Quality of Operations, Leadership.

Must be able to co-ordinate multiple tasks while maintaining required standards of operation in daily restaurant activities.

Must be able to determine applicability of experience and qualifications of job applicants.

Must be able to draw on Operations experience and knowledge of SUBWAY’s procedures to recommend appropriate solutions to restaurant problems.

Completes additional assigned courses / curriculum on University of Subway:

• o Paperwork & Controls: Control Sheet and WISR Training