Restaurant Manager (Subway Shell Mex KL)

Pegacorn Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Subway Shell Mex KL is seeking a Restaurant Manager to lead overall restaurant operations, ensure food safety, quality, and cleanliness, and drive sales through effective staff leadership. You will supervise inventory, scheduling, and training, while maintaining high standards in service and security.

The role emphasizes customer satisfaction and team development in a fast-paced setting. Applicants should have strong leadership, experience in inventory control, and the ability to coordinate

Qualifications

• Exceptional customer service and leadership qualities are required.
• Experience in managing inventory and cash control systems.

Responsibilities

• Oversee daily restaurant operations and compliance with safety standards.
• Direct staff and training programs to maintain service quality.
• Manage inventory, ordering, and supplier relations to meet demand.
• Promote local marketing initiatives and drive sales growth.
• Prepare and analyze business records and performance KPIs.
• Recruit and evaluate staff, conduct appraisals, and manage schedules.

Skills

Leadership

Inventory management

Staff training

Customer service

Sales promotions

Food safety compliance

Job description

Restaurant Manager (Subway Shell Mex KL)

The Restaurant Manager performs and directs the overall restaurant management. Responsible for inventory and money control systems. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. May contact prospective customers to promote sales. May establish inventory schedules. Responsible for local marketing initiatives. Maintains business records.

Exceptional customer service and leadership quality is a major component of this position.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

1. Capable to perform and fulfill all basic essential functions and responsibilities of a Senior Sandwich Artist and Assistant Manager as outlined in their respective job descriptions.

2. Be fully accountable and holds team responsible for the loss of money, bread, food and beverage products, damaged property due to mishandling and / or negligence.

3. Be fully responsible of the safety and privacy of your assigned Employee ID. Sharing of Employee ID is prohibited.

4. Completes and posts the staff work schedule according to business needs, ensuring high productivity.

5. Maintains business records as outlined in the SUBWAY Operations Manual. Analyses business records to increase sales.

6. Communicates changes of food preparations formulas, standards, etc to staff.

7. Supports local and national marketing initiatives.

8. Ensures that all local and national health and food safety codes are maintained, and company safety and security policies are followed.

9. Recruits, awards and terminates staff as needed.

10. Conducts quarterly or yearly appraisals as required.

11. Identifies and contacts prospective customers to promote sales.

12. Plans special events and promotions.

13. Completes online coursework on the University of SUBWAY as directed.

Skill qualification standards:

Completes prior training and validation as per the syllables for Senior Sandwich Artist and Assistant Manager.

Completes all Senior Sandwich Artist assigned courses / curriculum on University of Subway.

Excels all level of skill qualification standards of a Sandwich Artist through Assistant Manager.

Competent in managing the Restaurant and the team.

Competent in managing inventory system and stock management.

Able to present findings and provide reasonable justification to Area Managers / Owners for any inconsistencies in the WISR.

Uses sales trend information obtained from the WISR or any other reporting platform, to drive sales for the restaurant.

Submits invoices, orders and reports in a timely manner.

Achieves KPIs set by Owner.

Proficient in the following dimensions of management methods: Communication, Quality of Operations, Leadership.

Must be able to co-ordinate multiple tasks while maintaining required standards of operation in daily restaurant activities.

Must be able to determine applicability of experience and qualifications of job applicants.

Must be able to draw on Operations experience and knowledge of SUBWAY’s procedures to recommend appropriate solutions to restaurant problems.

Completes additional assigned courses / curriculum on University of Subway:

• o Paperwork & Controls: Control Sheet and WISR Training

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a restaurant manager?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?