Forward Deployed Engineer

WIZ.AI; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

WIZ.AI in Malaysia and Singapore seeks a deployment-focused specialist to help clients launch and optimize AI Voice Agent solutions. You will engage with customers to understand business needs and coordinate technical deployments, integrations, and testing.

The role blends consulting, cross-functional teamwork with product and engineering, and ongoing optimization to ensure measurable business outcomes. Strong familiarity with APIs, SaaS deployments, and enterprise workflows is valued.

Qualifications

• Experience deploying AI-driven voice or chat solutions in enterprise settings.
• Ability to translate business needs into technical deployment plans.
• Familiarity with CRM/CCaaS or telephony integrations is a plus.

Responsibilities

• Support pre-sales activities including discovery, demos, and PoCs.
• Work with enterprise customers to map business cases and workflows.
• Follow deployment methodology for requirement clarification and UAT.
• Coordinate integrations with CRM, CCaaS, APIs, and telephony platforms.
• Analyze data and feedback to optimize AI Voice Agent performance.
• Coordinate deployment activities across multiple teams and partners.
• Troubleshoot deployment and operational issues during UAT and rollout.
• Collect customer feedback to improve product capabilities.
• Support regional projects in Malaysia and Singapore when required.

Skills

LLM deployment

Solution consulting

Enterprise integration

API & webhook basics

Troubleshooting

Data-driven optimization

Cross-functional coordination

Adaptability to AI tools

Customer-focused mindset

Tools

APIs

JSON

Webhooks

SaaS deployment

CRM integration

Job description

This role focuses on deploying and optimizing WIZ.AI’s LLM-based AI Voice Agent solutions for enterprise customers in Malaysia and Singapore. It combines customer-facing solution consulting, deployment coordination, light technical integration, troubleshooting, and post-launch optimization to help clients successfully launch and improve AI voice agents that meet business and operational goals.

Responsibilities

• Support pre-sales activities, including customer discovery, solution discussions, demos, workshops, and PoCs
• Work with enterprise customers to understand business cases, operational workflows, and AI Voice Agent deployment opportunities
• Follow WIZ.AI’s deployment methodology to support requirement clarification, solution configuration, integration coordination, UAT, go-live readiness, and post-launch optimization
• Support integration with enterprise systems such as CRM, CCaaS, APIs, webhooks, knowledge bases, and telephony platforms
• Analyze operational data, user feedback, and business metrics to continuously optimize AI Voice Agent performance and deployment effectiveness
• Coordinate deployment activities across customers, sales teams, product teams, engineering teams, and external partners
• Troubleshoot deployment and operational issues during UAT and production rollout phases
• Collect customer feedback and operational insights to improve product capabilities and deployment methodologies
• Support regional projects across Malaysia and Singapore when required

Qualifications

• Strong AI-native mindset with high openness toward emerging AI technologies
• Actively uses LLM and AI tools in daily work or personal workflows with practical depth and frequency
• Comfortable learning new tools, technologies, and business domains rapidly using AI-assisted approaches
• Strong engineering thinking and product thinking
• Familiar with APIs, JSON, webhooks, SaaS deployment, and enterprise integration concepts
• Able to read API documentation, test APIs, configure systems, and debug basic integration issues
• Able to use AI-assisted development tools to build lightweight prototypes, scripts, workflow automations, API demos, or internal tools
• Comfortable turning business requirements into practical solution workflows and deployment plans
• Strong ownership, execution capability, and problem-solving mindset