AI Data Operations Specialist

AI Rudder; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Core role in building a high-impact R&

Direct involvement in cutting-edge AI/

Competitive compensation with growth

Collaborative environment across Asia

Job summary

AI Rudder in Malaysia is building a multilingual ASR/NLP data platform to train high-quality models for the Malay region. The role focuses on data lifecycle management, quality assurance, and close collaboration with product and algorithm teams to drive practical AI voice solutions.

You will lead data collection, annotation, and benchmarking, coordinate overseas vendors, and translate evaluation outcomes into product improvements while monitoring model health and reporting insights to

Qualifications

• Bachelor’s degree or higher, with 1–3 years of relevant work experience. A background in linguistics or computer science is highly desirable
• Basic understanding of LLM capabilities; prior project experience involving LLMs is an advantage.
• Able to use Python and Codex for basic data generation, data processing, and data analysis.
• Fluent in English and Malay. Other language abilities can be an advantage
• Strong sense of responsibility, attention to detail, patience, and excellent execution and organizational skills

Responsibilities

• End-to-End Data Lifecycle Management: Oversee the collection, cleaning, and annotation of high-quality datasets for Multilingual ASR/NLP Models for the Malay Region to ensure superior model training inputs
• Model Performance & Evaluation: Conduct rigorous benchmarking and qualitative analysis of LLM-powered voice assistants; identify edge cases in natural language understanding (NLU) and implement data-driven optimizations
• Multilingual Quality Assurance: Define and enforce linguistic annotation guidelines across various languages, ensuring cultural nuances and phonetic accuracy are maintained in automated voice interactions
• Project & Vendor Coordination: Lead and manage distributed teams of overseas part-time contributors and vendors; track progress, provide feedback, and ensure deliverables meet strict project timelines and quality KPIs
• Product Iteration & Innovation: Collaborate closely with Product and Algorithm Team to translate evaluation outcomes into actionable product upgrades, driving the "human-like" quality of our AI voice robots
• Data Analysis & Reporting: Utilize data visualization and reporting tools to monitor model health, reporting on accuracy trends and the impact of optimization efforts to stakeholders

Skills

Python

Data analysis

Linguistics knowledge

Education

Bachelor’s degree

Linguistics/Computer Science

Tools

Codex

Job description

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Job Description

• End-to-End Data Lifecycle Management: Oversee the collection, cleaning, and annotation of high-quality datasets for Multilingual ASR/NLP Models for the Malay Region to ensure superior model training inputs.
• Model Performance & Evaluation: Conduct rigorous benchmarking and qualitative analysis of LLM-powered voice assistants; identify edge cases in natural language understanding (NLU) and implement data-driven optimizations.
• Multilingual Quality Assurance: Define and enforce linguistic annotation guidelines across various languages, ensuring cultural nuances and phonetic accuracy are maintained in automated voice interactions.
• Project & Vendor Coordination: Lead and manage distributed teams of overseas part-time contributors and vendors; track progress, provide feedback, and ensure deliverables meet strict project timelines and quality KPIs.
• Product Iteration & Innovation: Collaborate closely with Product and Algorithm Team to translate evaluation outcomes into actionable product upgrades, driving the "human-like" quality of our AI voice robots.
• Data Analysis & Reporting: Utilize data visualization and reporting tools to monitor model health, reporting on accuracy trends and the impact of optimization efforts to stakeholders.

Job Requirement

• Bachelor’s degree or higher, with 1–3 years of relevant work experience. A background in linguistics or computer science is highly desirable
• Basic understanding of LLM capabilities; prior project experience involving LLMs is an advantage.
• Able to use Python and Codex for basic data generation, data processing, and data analysis.
• Fluent in English and Malay. Other language abilities can be an advantage
• Strong sense of responsibility, attention to detail, patience, and excellent execution and organizational skills

What we offer

• Core role in building a high-impact R&D center from the ground up in Southeast Asia
• Direct involvement in cutting-edge AI + LLM product innovation, shaping user-facing experience
• Competitive compensation package with growth potential as the team scales
• Collaborative environment bridging China and Southeast Asia engineering culture