Foreman

Edaran Otomobil Nasional; Shah Alam; On-site; MYR 56,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking a skilled Workshop Supervisor to oversee all repair operations and staff performance in our service center. You will diagnose issues, advise on repairs, and supervise technicians to ensure quality and timely completion.

You will also manage warranty processes, maintain tool inventories, coordinate vehicle flow to bays, and uphold SOPs, ISO, and safety standards while delivering excellent customer service.

Qualifications

• Minimum SPM & SKM in Automotive Technology or equivalent technical qualification.
• At least 5 years' hands-on experience in automotive repair, diagnostics, and troubleshooting.

Responsibilities

• Supervise all staff under his charge and be responsible for their work.
• Analyze and diagnose repair work and inform service advisor on required repairs.
• Advise job controller on problematic repairs after receiving customer information.
• Supervise repair work and assist technicians in troubleshooting and repairs.
• Inform service advisor of delays and additional repairs/defects.
• Ensure efficiency and productivity; analyze reasons for repeat jobs.
• Tag and arrange warranty parts; dispose of defective warranty parts per SOP.
• Maintain inventory of tools, shop supplies, and equipment; ensure maintenance schedules.
• Train technicians and workshop personnel; monitor on-the-job training.

Skills

Staff supervision

Automotive diagnostics

Repair troubleshooting

Warranty procedures

Customer service

Bahasa Malaysia & English

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Supervise all staff under his charge and to be responsible for the job performed by them.
• Analyze and carry out diagnosis work and inform service advisor on the required repair work.
• Advise job controller on problematic repair work required to be carried out having received customer information.
• Supervise all repair work and assist technician in trouble shooting and performing problem repairs.
• Inform service advisor of delay in repairs and additional repairs / defects.
• Ensure high efficiency and productivity of employees. Analyze reasons for repeat jobs.
• Ensure warranty parts are tagged and arranged orderly.
• Responsible on warranty defective parts disposal and ensure the disposal process are comply with company's SOP
• Maintain inventory of tools and equipment (in case a tool keeper is not assigned, control, order and maintain adequate inventory of oil, grease. Shop supplies, cleaning equipment and material. Establish and ensure adherence to maintain schedule for service facilities, service shop vehicles and shop equipment
• Responsible to train technician and other workshop personnel
• Establish and monitor on the job training programs for all productive employees and trainees.
• To ensure full utilization of special tools, service equipment and training provided.
• Check and review work in progress and follow up for completion as promised to the customer.
• Arrange all vehicles sent in for repairs / maintenance to the appropriate work bay for work to be carried out.
• Responsible to test drive vehicle immediately upon completion of repairs to determine jobs are done satisfactorily and arrange vehicles to be cleaned (quality control check).
• Determine flat rate time / productive time of problematic repairs as necessary for purpose of technician's incentive computation
• Responsible on all warranty repair in terms of giving authorization, determination etc to avoid rejection of warranty claim
• Responsible in SOPs, ISO, DOE, Safety & Health and local authorities compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company's profitability
• Responsible to perform other duties requested by superior.

Requirements:

• Minimum SPM & SKM in Automotive Technology or equivalent technical qualification.
• At least 5 years' hands-on experience in automotive repair, diagnostics, and troubleshooting.
• Strong technical knowledge in minor and major repair, diagnosis, and first-time-fix practices.
• Good understanding of warranty procedures, technical reporting, and workshop operations.
• Able to meet productivity, quality, and efficiency targets with minimal comeback repairs.
• Familiar with SOPs, ISO, Safety & Health, and workshop compliance requirements.
• Responsible, disciplined, and able to guide junior technicians when required.
• Able to communicate effectively in both written and spoken Bahasa Malaysia and English.