Footwear Retail Sales Associate - Customer Mastery

Clarks; Sepang; On-site; MYR 17,000 - 23,000; Full time

Job summary

Clarks in Malaysia is seeking a customer-focused retail associate to demonstrate products, guide customers, and achieve personal sales targets. You will manage stock, maintain visual merchandising, and provide excellent service to shoppers and vendors in a fast-paced store environment.

The role requires strong communication, bilingual capabilities (English and Bahasa Malaysia), and basic MS Office skills, with additional Mandarin a plus.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear Industry knowledge recommended.
• Basic visual merchandising
• Housekeeping and store cleanliness.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Deliver promotion information and incentives to educate customers.
• Meet personal sales targets through sell-through.
• Upsell and cross-sell where opportunities arise.
• Record sales using the POS system.
• Replenish shelves and ensure visual merchandising adherence.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and periodic counts as instructed.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches as necessary.
• Attend to customer feedback and escalate when needed.

Skills

Good communication skills

Self-disciplined

Engage general consumers

Basic product awareness

Education

SPM level

Tools

Microsoft Office

POS / cashiering system

Job description

Clarks in Malaysia is seeking a customer-focused retail associate to demonstrate products, guide customers, and achieve personal sales targets. You will manage stock, maintain visual merchandising, and provide excellent service to shoppers and vendors in a fast-paced store environment.

The role requires strong communication, bilingual capabilities (English and Bahasa Malaysia), and basic MS Office skills, with additional Mandarin a plus.