Footwear Sales Associate — Elevate Customer Experience

Clarks; Sepang; On-site; MYR 25,000 - 33,000; Full time

Job summary

Clarks is seeking a customer-focused Sales Associate in Sepang to deliver outstanding service and promote our footwear range. You will demonstrate products, answer questions, and guide customers toward confident purchases.

You will work to meet personal sales targets, assist with stock checks and merchandising, and maintain a neat, welcoming store environment while upholding high grooming and punctuality standards.

Qualifications

• Polished customer service and communication skills.
• Basic knowledge of retail operations and visual merchandising.
• Familiarity with footwear products and store upkeep.
• Ability to engage customers and upsell when appropriate.
• Proficiency with MS Office and POS systems.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand/product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Maintain records of sale via the POS system.
• Replenish shelves and adhere to merchandising guidelines.
• Keep areas neat and ensure proper grooming standards.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as instructed.
• Observe punctuality and professional appearance.
• Ensure store security and report breaches if necessary.
• Address customer feedback/complaints appropriately.

Skills

Customer engagement

Communication

Retail knowledge

Retail management

Footwear industry

Visual merchandising

Housekeeping

English

Bahasa Malaysia

Mandarin (bonus)

Self-discipline

Education

SPM level

Tools

Microsoft Office

POS / cashiering system

Product knowledge

Job description

Clarks is seeking a customer-focused Sales Associate in Sepang to deliver outstanding service and promote our footwear range. You will demonstrate products, answer questions, and guide customers toward confident purchases.

You will work to meet personal sales targets, assist with stock checks and merchandising, and maintain a neat, welcoming store environment while upholding high grooming and punctuality standards.