FOOD & BEVERAGE CAPTAIN

Care Luxury Hotels & Resorts; Johor Bahru; On-site; MYR 27,900 - 39,060; Full time

Job summary

Care Luxury Hotels & Resorts in Johor Bahru, Malaysia, is looking for a dedicated staff member to join the restaurant team. Responsibilities include developing and implementing service standards, maintaining strong relationships with guests, and analyzing revenue trends to improve service quality.

The ideal candidate will possess excellent communication skills, professionalism, and a proactive approach to guest satisfaction. Experience in a similar role is preferred but not mandatory. This role offers a vibrant work environment in the hospitality sector.

Responsibilities

• Assist in developing, planning, and ensuring the implementation of service standards in the restaurant.
• Continuously suggest and assist in developing new concepts.
• Maintain complete knowledge of features, services, rates and promotions at the restaurant and the hotel.
• Attend communication meetings with all restaurant team as well as other F&B Team.
• Assist in clearing and setting tables.
• Greet guests.
• Take guest orders.
• Respond promptly to guest concerns.
• Recognize employees’ feedback on operations and any factors affecting their roles.
• Analyze restaurant revenue trends.
• Assist in outlet trainings.
• Maintain the highest standard of professionalism, ethics, and attitude towards clients and colleagues.
• Develop strong, productive, professional relationships with internal and external guests.
• Maintain per level of equipment and supplies.
• Establish proper feedback and reporting lines with hierarchy within and outside own department.

Job description

• Assists in developing, planning, and ensuring the implementation of service standards in the restaurant
• Continuously suggests and assists in developing new concepts
• Maintains complete knowledge of the features, services, rates and promotions at the restaurant and at the hotel
• Attends communication meetings with all restaurant team as well as other F&B Team
• Assist in clearing and setting tables
• Greets guests
• Takes guest orders
• Responds promptly to guest concerns
• Recognizes employees’ feedback on operations and any factors affecting their roles
• Analyses the restaurant revenue trends
• Assist in outlet trainings
• Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues
• Develops strong, productive, professional relationships with internal and external guests
• Maintains per level of equipment and supplies
• Establish proper feedback and reporting lines with Hierarchy within and outside own department