FOH Manager

Jeffrey Cheah Performing Arts Centre; Subang Jaya; On-site; MYR 67,000 - 112,000; Part time

Job summary

Jeffrey Cheah Performing Arts Centre is seeking a part-time Front of House Manager to oversee audience-facing operations for performances and events. You will manage FOH staff, ensure smooth admission and seating, and uphold hospitality standards.

The role requires strong communication and leadership, a customer-focused approach, and availability for evenings, weekends, and holidays as needed. Casual hire based on show and event requirements.

Qualifications

• Experience in events, theatre, hospitality, or customer service.
• Strong communication and leadership skills.
• Customer-focused and able to work in a fast-paced environment.

Responsibilities

• Oversee Front of House operations during events and performances.
• Supervise ushers and FOH personnel.
• Ensure smooth audience admission, seating, and customer service.
• Liaise with venue, ticketing, and production teams.
• Maintain venue safety and operational standards.

Skills

Event industry experience

Leadership

Customer service

Communication

Job description

The Front of House (FOH) Manager is responsible for overseeing audience-facing operations and ensuring a seamless guest experience during performances and events. This role involves managing front of house staff, audience services, and venue readiness while maintaining high standards of hospitality and customer service.

Key Responsibilities

• Manage Front of House operations during events and performances.
• Supervise ushers and FOH personnel.
• Ensure smooth audience admission, seating, and customer service.
• Liaise with venue, ticketing, and production teams.
• Maintain venue safety and operational standards.

Requirements

• Experience in events, theatre, hospitality, or customer service.
• Strong communication and leadership skills.
• Customer-focused and able to work in a fast-paced environment.
• Available to work evenings, weekends, and public holidays as required.

This is a casual hire position engaged based on show and event requirements, with working hours scheduled according to production needs.