Floor Manager (Vivacity)

JD SPORTS FASHION SDN. BHD.; Kuching; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Medical benefits

Job summary

JD Sports Malaysia is seeking an energetic Floor Manager to lead daily shop floor operations and drive sales performance. You will coach a high‑performing team, uphold brand standards, and ensure an outstanding customer experience.

In this role you will oversee merchandising, stock replenishment, and store presentation while supporting recruitment and training. You’ll collaborate with the Store Manager to seize commercial opportunities and maintain health and safety standards.

Qualifications

• Experience leading retail teams and delivering strong sales performance.
• Ability to coach and develop store staff and manage daily operations.

Responsibilities

• Lead and motivate the sales floor team to achieve daily and monthly sales targets.
• Deliver outstanding customer service by ensuring service standards are met.
• Monitor shop floor operations and maintain visual merchandising and store presentation.
• Support recruitment, onboarding, training, and development of store team members.
• Coach team on sales techniques, product knowledge, and procedures.
• Monitor stock levels, replenishment, and inventory accuracy to support smooth operations.
• Handle customer inquiries and escalations professionally.
• Work with Store Manager to drive commercial opportunities and improve store performance.
• Ensure compliance with company policies, procedures, and health & safety standards.

Skills

Leadership

Customer service

Sales mindset

Coaching

People management

Operational excellence

Job description

We’re looking for an energetic, customer-focused, and commercially driven Floor Manager to lead day-to-day shop floor operations at JD Sports Malaysia. You’ll play a key role in driving sales performance, delivering exceptional customer experience, and leading a high-performing team on the sales floor.

If you thrive in a fast-paced retail environment, enjoy coaching people, and can confidently manage store operations while maintaining brand standards, this is the role for you.

Career Growth Opportunities — Clear progression pathways within JD Sports Malaysia and the wider Southeast Asia business.

Structured Development — Ongoing retail leadership training, coaching, and operational development programmes.

Dynamic Retail Environment — Work with globally recognised sports and fashion brands in a fast-moving retail setting.

Team Culture — Join a passionate and energetic team that thrives on collaboration and performance.

Competitive Salary & Benefits — Salary package commensurate with experience, including staff discounts and medical benefits.

About This Opportunity

JD Sports Fashion is one of the world’s leading sports fashion retailers, bringing together the most sought-after global brands across footwear, apparel, and accessories. With a growing footprint across Southeast Asia, our Malaysian team is ambitious, fast-moving, and deeply passionate about delivering the best retail experience to our customers.

What You’ll Do

Lead and motivate the sales floor team to achieve daily and monthly sales targets.

Deliver outstanding customer service by ensuring JD Sports service standards are consistently executed.

Monitor shop floor operations, ensuring visual merchandising and store presentation standards are maintained at all times.

Support recruitment, onboarding, training, and development of store team members.

Coach and guide team members on sales techniques, product knowledge, and operational procedures.

Monitor stock levels, replenishment activities, and inventory accuracy to support smooth store operations.

Handle customer enquiries, feedback, and escalations professionally and efficiently.

Work closely with Store Manager and Assistant Store Manager to drive commercial opportunities and improve store performance.

Ensure compliance with company policies, operational procedures, and health & safety standards.

What You Bring

Proven experience in a supervisory or leadership role within a retail environment.

Strong people management and team leadership skills.

Commercial mindset with the ability to drive sales performance and operational excellence.

Strong communication and interpersonal skills.

Ability to work in a fast-paced and high-volume retail environment.

Proficient in basic Microsoft Office applications and retail operational systems.

Flexible to work retail hours, including weekends and public holidays.

Experience within sports, fashion, or lifestyle retail industries.

Exposure to KPI-driven retail environments.

Experience in coaching and developing large retail teams.

Bilingual in English and Mandarin to effectively engage with customers, store teams, and business stakeholders.

What Your First Year Looks Like

Build strong understanding of JD Sports operations, service standards, and customer experience expectations.

Develop leadership capabilities through hands‑on retail management experience and structured training programmes.

Drive store sales performance while maintaining operational excellence.

Support the development and growth of team members through regular coaching and performance management.

Contribute to creating a positive, energetic, and customer-focused store culture.

With Over 30 years of experience in sports fashion retail, JD Sports distributes the latest and best street style sports fashion brands to the globe. Among the familiar brands are Adidas Originals, Nike, New Balance, Puma, Lacoste, Filla and Supply and Demand. Additionally, JD Sports also distributes exclusive sneakers designed by leading designers that are supplied and sold only via JD. JD Sports' deep experience and understanding of sneakers has earned the company the reputation as 'King Of Trainers'. Founded in 1981 and headquartered in Bury, United Kingdom, the company currently operates over 800 stores worldwide.

With Over 30 years of experience in sports fashion retail, JD Sports distributes the latest and best street style sports fashion brands to the globe. Among the familiar brands are Adidas Originals, Nike, New Balance, Puma, Lacoste, Filla and Supply and Demand. Additionally, JD Sports also distributes exclusive sneakers designed by leading designers that are supplied and sold only via JD. JD Sports' deep experience and understanding of sneakers has earned the company the reputation as 'King Of Trainers'. Founded in 1981 and headquartered in Bury, United Kingdom, the company currently operates over 800 stores worldwide.