FinTech Operations Intern: Research, QA & Insights

Teleperformance USA; Bayan Lepas; On-site; MYR 13,392 - 20,088; Full time

Job summary

A leading global outsourcing company in Penang is seeking an enthusiastic Intern to assist with various customer service and product research tasks. This internship offers exposure to the BPO industry and the opportunity to work on meaningful projects with the potential for future full-time employment based on performance. Candidates should possess strong communication skills in English or Bahasa Indonesia and an interest in fintech and e-commerce.

Qualifications

• Strong communication skills in English or Bahasa Indonesia.
• Demonstrated analytical and problem-solving skills.
• Able to work in fast-paced and ambiguous environments.

Responsibilities

• Assist in BNPL competitor product research.
• Handle customer queries related to BNPL cases.
• Help propose UI and interaction design improvements.

Skills

Strong written and verbal communication skills in English

Analytical and problem-solving skills

Multilingual capabilities

Familiarity with CRM tools

Interest in e-commerce and digital payments

Job description

A leading global outsourcing company in Penang is seeking an enthusiastic Intern to assist with various customer service and product research tasks. This internship offers exposure to the BPO industry and the opportunity to work on meaningful projects with the potential for future full-time employment based on performance. Candidates should possess strong communication skills in English or Bahasa Indonesia and an interest in fintech and e-commerce.