Intern - KL

Teleperformance USA; Bayan Lepas; On-site; MYR 13,392 - 20,088; Full time

Job summary

A leading global outsourcing company in Penang is seeking an enthusiastic Intern to assist with various customer service and product research tasks. This internship offers exposure to the BPO industry and the opportunity to work on meaningful projects with the potential for future full-time employment based on performance. Candidates should possess strong communication skills in English or Bahasa Indonesia and an interest in fintech and e-commerce.

Qualifications

• Strong communication skills in English or Bahasa Indonesia.
• Demonstrated analytical and problem-solving skills.
• Able to work in fast-paced and ambiguous environments.

Responsibilities

• Assist in BNPL competitor product research.
• Handle customer queries related to BNPL cases.
• Help propose UI and interaction design improvements.

Skills

Strong written and verbal communication skills in English

Analytical and problem-solving skills

Multilingual capabilities

Familiarity with CRM tools

Interest in e-commerce and digital payments

Job description

We are seeking an enthusiastic and motivated Intern to join our team. This is an excellent opportunity for someone who is looking to gain hands‑on experience in the BPO industry and contribute to meaningful projects, with p ossibility of a future full‑time based on performance.

Responsibilities

• Assist in BNPL competitor product research including process flow analysis, UI/UX comparison, and business insight gathering.
• Handle Buy Now Pay Later (BNPL) offline cases, focusing on customer queries related to account status, application progress, refund status, application errors, credit limit inquiries, and billing‑related concerns.
• Help propose localized UI and interaction design improvements for TikTok’s financial products to match user expectations in local markets.
• Investigate and help resolve payment‑related complaints such as payment failures, refunds, withdrawals, and binding issues.
• Work with cross‑functional teams (product managers, engineers, risk ops) to identify and elevate systemic issues.
• Help categorize and analyze complaint tickets to identify trends and reduce inquiry volumes.
• Support in process documentation and recommendations for operational efficiency improvements.
• Participate in QA and SLA checks for complaint resolution workflows.
• Stay up to date and actively learn ByteDance product features, policy guidelines, and compliance requirements.
• Contribute to maintaining trust and safety standards by identifying and escalating risky or fraudulent behaviors.

Requirements

• Strong written and verbal communication skills in English or Bahasa Indonesia language.
• Demonstrated analytical and problem‑solving skills.
• Comfortable working in a fast‑paced and ambiguous environment.
• Flexible to adapt to shifting schedules or workloads, especially during peak seasons.
• Previous internship or academic project related to customer service, content moderation, complaints handling, or compliance operations.
• Multilingual capabilities are a strong plus.
• Familiarity with customer complaint handling systems or CRM tools.
• Interest in e‑commerce platforms, digital payments, or fintech ecosystems

Experience Gained During Internship

• Exposure to real‑world fintech operational processes and complaint handling mechanisms.
• Practical experience in root cause analysis and cross‑team collaboration.
• Understanding of digital product localization and UI/UX recommendations based on user feedback.
• Training in operational tools, QA processes, and escalation handling in a global tech company.