Fintech Japanese Support Specialist — Hybrid (KL)

CB Talents; Negeri Sembilan; Hybrid; MYR 47,000 - 89,000; Full time

Job summary

CB Talents in Malaysia is hiring a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English via live chat and email. The role emphasizes fintech/crypto product support with a focus on accuracy and user satisfaction.

The ideal candidate has 2–4 years in frontline customer service, with familiarity in finance or crypto environments. This position offers onsite day shifts and home-based night shifts within a hybrid work model, subject to Malaysia work

Qualifications

• Native-level Japanese proficiency for complex written interactions (finance/crypto).
• Strong command of English, both written and spoken.
• 2–4 years in frontline customer service with live chat & email training.
• Experience with financial institutions, fintech platforms, trading or crypto products is a plus.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Ensure a high-quality, efficient customer service experience.
• Be knowledgeable about crypto trading platforms, products and crypto-market fundamentals.
• Manage inquiries or complaints from current and prospective users and follow up.
• Understand customer needs and translate them into feedback and solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management promptly.
• Suggest improvements to boost team performance and operational efficiency.

Skills

Japanese proficiency

English proficiency

Customer service experience

Fintech/crypto knowledge

Education

Finance / Economics / STEM background

Job description

CB Talents in Malaysia is hiring a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English via live chat and email. The role emphasizes fintech/crypto product support with a focus on accuracy and user satisfaction.

The ideal candidate has 2–4 years in frontline customer service, with familiarity in finance or crypto environments. This position offers onsite day shifts and home-based night shifts within a hybrid work model, subject to Malaysia work