Fine Dining Service Team Lead

UOA Hospitality Group; Malaysia; On-site; MYR 42,000 - 66,000; Full time

Job summary

UOA Hospitality Group is seeking a shift leader to drive the service team in a fine dining setting. You will oversee daily operations, guide staff, and ensure guests receive attentive, professional service.

The role requires coordinating with the kitchen and maintaining high standards across the dining floor. Responsibilities include pre-shift briefings, duties allocation, handling guest requests, coaching junior staff, and maintaining hygiene and safety.

Qualifications

• Experience in fine dining or F&B service.
• Excellent communication and leadership abilities.
• Friendly, customer-oriented approach.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Lead and support the service team during daily operations.
• Conduct pre-shift briefings and allocate duties.
• Ensure restaurant and tables are prepared before service.
• Monitor service standards and provide attentive, personalised service.
• Assist guests with requests and service matters.
• Provide guidance on menu items and beverages.
• Coordinate with kitchen for smooth service.
• Monitor table service, clearing, and dining area presentation.
• Handle guest feedback and escalation to Supervisor/Manager.
• Support VIP guests and special dining arrangements.
• Coach new and junior staff on standards and procedures.
• Monitor grooming, punctuality, and performance.
• Assist with opening/closing duties and hygiene standards.
• Support during busy periods and events.
• Report operational issues and guest feedback.

Skills

Leadership

Communication

Guest service

Team coaching

Job description

UOA Hospitality Group is seeking a shift leader to drive the service team in a fine dining setting. You will oversee daily operations, guide staff, and ensure guests receive attentive, professional service.

The role requires coordinating with the kitchen and maintaining high standards across the dining floor. Responsibilities include pre-shift briefings, duties allocation, handling guest requests, coaching junior staff, and maintaining hygiene and safety.