Billing Executive

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Pricing Validation Analyst to validate contract pricing and ensure billable pricing within established timeframes. The ideal candidate will have a Bachelor’s degree in Business and 2–3 years of experience with billing systems in a Finance or Customer Service environment. Advanced proficiency in Microsoft Excel and strong analytical skills are essential. The position requires effective communication and time management skills in a dynamic team environment.

Qualifications

• 2–3 years of experience in billing systems and pricing.
• Experience in telecommunications industry.
• Proficient in MS Excel with advanced functions.

Responsibilities

• Validate contract pricing and analyze legal contracts.
• Ensure billable pricing and identify gaps.
• Initiate IT configurations for billing systems.

Skills

Billing systems experience

Analytical skills

Microsoft Excel proficiency

Communication skills

Time management

Team collaboration

Education

Bachelor’s Degree in Business or Commerce

Tools

Microsoft Office

Job description

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd). Singtel is Asia's leading communications technology group, with a presence spanning across 21 countries in Asia, Australia and Africa. We thrive on innovation, digital transformation and harness next‑generation technology to create a sustainable and digital future. The newly launched Shared Services Centre in Kuala Lumpur will host the Billing team, which includes the Pricing Validation Analyst role.

Responsibilities

• Validate contract pricing – analyze legal contracts to understand pricing for billing.
• Ensure billable pricing – identify pricing gaps and ensure contract pricing is billable, completing validations within expected timeframes (>95%).
• Initiate IT configurations – lodge and manage rate plan configuration requests into billing systems with high accuracy.
• Perform contract pre‑reviews – undertake analysis prior to contract signature to ensure accurate contracts and fast delivery.
• Create database entries – capture billing information for downstream teams to provision rate plans, process cancellation fees and manage credit requests.
• Approve contracted credits – review and approve contracted credit requests to meet contract obligations and protect revenue.
• Quality assurance – perform peer‑to‑peer reviews of work to ensure team accuracy (>95%).
• Resolve enquiries – manage and respond to internal enquiries and requests via portal within expected timeframes (>80%).
• Monitor quality – track quality errors and work with management to implement preventative processes.
• Contribute to training – support training sessions and create documentation to address quality errors.

Skills for Success

• Bachelor’s Degree in Business, Commerce or a related field, or a professional accounting qualification.
• 2–3 years of experience with billing systems and pricing within a Finance, Billing or Customer Service environment.
• Experience in the telecommunications industry, with a solid understanding of products and operations.
• Advanced proficiency in Microsoft Excel (e.g. VLOOKUP, Pivot Tables) with good working knowledge of MS Office applications.
• Excellent analytical and problem‑solving capabilities, with a high level of accuracy and attention to detail.
• Highly effective communication and stakeholder management skills, with the ability to engage clearly and professionally across functions.
• Proven ability in time management and prioritisation, including handling multiple monthly deadlines and resolving issues efficiently.
• An adaptable and collaborative team player who performs well in dynamic environments and maintains a proactive, solution‑oriented mindset.

Good to Have

• Tertiary qualifications and/or practical experience in an IT‑related discipline.
• Additional exposure to multiple billing systems.
• Knowledge of contract management.
• Experience in billing configuration and system setup.