Finance & Administration Delivery - Operations Manager (Chinese Bilingual)

IBM; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

IBM Consulting Finance & Administration Delivery — Operations Manager (Chinese Bilingual) in Selangor, Malaysia, leads three operational teams to ensure accurate, timely, and compliant outputs across procurement, AP, vendor management and finance systems. You will own SLA/KPI reporting, drive improvements, and act as escalation point for complex issues, while coaching analysts to senior experts.

The role requires strong leadership, regulatory compliance, and a focus on process automation in the

Responsibilities

• Lead three operational teams day-to-day, ensuring every function delivers accurate, timely, and compliant outputs.
• Ensure compliance with procurement policies, controls and audit requirements.
• Own and report on SLA and KPI performance, identifying gaps early and driving corrective action before issues escalated.
• Act as the final escalation point for complex issues spanning procurement, accounts payable, vendor management, and finance systems.
• Build and develop your team- from analysts to senior subject matter experts - through coaching, performance reviews, and structured development plans.
• Present clear, concise operational reports to Senior Management on a weekly, monthly, and quarterly basis.
• Identify and lead process improvement and automation initiatives to increase efficiency and reduce manual workload.
• Ensure all operations meet internal audit, compliance, and regulatory requirements — a non-negotiable in the medical industry.
• Serve as the main point of contact for internal business partners, finance controllers, IT teams, and external vendors on operational matters.
• Champion a culture of accountability, continuous improvement, and high-quality service delivery across all teams.
• Support transition, training, knowledge transfer and operational readiness activities.
• Prepare operational reports, analyse performance trends and recommend improvement actions.

Job description

Finance & Administration Delivery - Operations Manager (Chinese Bilingual)

• Lead three operational teams day-to-day, ensuring every function delivers accurate, timely, and compliant outputs.
• Ensure compliance with procurement policies, controls and audit requirements.
• Own and report on SLA and KPI performance, identifying gaps early and driving corrective action before issues escalated.
• Act as the final escalation point for complex issues spanning procurement, accounts payable, vendor management, and finance systems.
• Build and develop your team- from analysts to senior subject matter experts - through coaching, performance reviews, and structured development plans.
• Present clear, concise operational reports to Senior Management on a weekly, monthly, and quarterly basis.
• Identify and lead process improvement and automation initiatives to increase efficiency and reduce manual workload.
• Ensure all operations meet internal audit, compliance, and regulatory requirements — a non-negotiable in the medical industry.
• Serve as the main point of contact for internal business partners, finance controllers, IT teams, and external vendors on operational matters.
• Champion a culture of accountability, continuous improvement, and high-quality service delivery across all teams.
• Support transition, training, knowledge transfer and operational readiness activities.
• Prepare operational reports, analyse performance trends and recommend improvement actions.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we stride to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.