Final QA Engineer: Cross-Functional Quality Impact

Emerson Automation; Negeri Sembilan; On-site; MYR 39,000 - 61,000; Full time

Job summary

Emerson Automation Malaysia, based in Negeri Sembilan, is seeking a Final Quality Assurance Assistant Engineer to strengthen our quality team. You will investigate customer complaints, perform root cause analyses, drive corrective actions, and coordinate with Customer Service, Logistics, and Sales to resolve quality issues.

You will also track warranty claims, support audits, and contribute to continuous improvement through data analysis and best-practice sharing.

Qualifications

• Diploma or Degree in Mechanical Engineering, Chemical Engineering, or related discipline.
• Minimum 3 years of experience in a manufacturing environment.
• Knowledge of Quality Management Systems (ISO 9001) and quality control methodologies.
• Experience in root cause analysis, CAPA, and customer complaint handling.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Investigate customer complaints and feedback through structured root cause analysis and corrective action processes.
• Coordinate and monitor customer issue resolution activities, ensuring timely closure and prevention of recurrence.
• Collaborate with internal stakeholders, Customer Service, Logistics, and Sales teams to address customer quality concerns.
• Track and manage warranty claims, replacement activities, and customer service notifications (CSN).
• Support Final Quality Assurance (FQA) activities to ensure product compliance and inspection effectiveness.
• Drive awareness and knowledge sharing of customer quality issues to strengthen quality detection and prevention measures.
• Support internal and external quality audits and ensure compliance with quality management system requirements.
• Analyze quality data, prepare reports, and provide recommendations for continuous improvement.
• Participate in cost-saving, digitalization, automation, AI, and SGIA initiatives related to quality and operational excellence.
• Promote and support a strong safety culture, including exercising Stop Work Authority when ESH risks are not adequately controlled.

Skills

Root cause analysis

Analytical thinking

Cross-functional collaboration

Problem solving

MS Office

Education

Diploma in Mechanical Engineering

Bachelor's degree in Chemical Engineering or related discipline

Tools

Oracle ERP

QA Web Applications

OASIS

Job description

Emerson Automation Malaysia, based in Negeri Sembilan, is seeking a Final Quality Assurance Assistant Engineer to strengthen our quality team. You will investigate customer complaints, perform root cause analyses, drive corrective actions, and coordinate with Customer Service, Logistics, and Sales to resolve quality issues.

You will also track warranty claims, support audits, and contribute to continuous improvement through data analysis and best-practice sharing.