Field Services Engineer

CATL; Malaysia; On-site; MYR 78,000 - 156,000; Full time

Job summary

CATL invites you to continue our legend of green energy! CATL is a World Fortune 300 company and a global leader providing premier EV and energy storage batteries.

This role covers on-site diagnostics, repairs, and preventative maintenance for battery energy storage systems (BESS) to ensure safety and peak performance. You will lead regional field service teams, coordinate task allocation, document work orders, and provide remote and on-site technical support.

Qualifications

• 3+ years on-site experience in battery or automotive industries.
• Experience with utility-scale energy storage systems (BESS) preferred.
• Strong electrical knowledge and after-sales workflow familiarity.
• Able to travel frequently and work flexible hours.
• Proficient in English and Chinese for stakeholder communication.

Responsibilities

• On-site diagnostics, repairs, and preventative maintenance for BESS.
• Task management per directives from HQ and procedures.
• Lead regional field service personnel in task allocation and mentorship.
• Guide regional teams with work order submission, documentation, and reporting.
• Coordinate emergency response to minimize downtime.
• Manage customer relationships and satisfaction metrics.
• Provide technical consulting and troubleshooting on-site and remotely.
• Collaborate with internal departments on quality issues and system commissioning.

Skills

On-site maintenance

BESS operation

Electrical troubleshooting

Team leadership

Cross-functional coordination

Documentation/reporting

English & Chinese

Education

Bachelor's or Master's in Science or Engineering

Tools

MS Office

Technical reports

Remote diagnostics

Job description

CATL invites you to continue our legend of green energy!

CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for nine consecutive years and global energy storage battery shipment has also ranked No.1 for five consecutive years.

Responsibilities

• On-site Execution: Perform on-site diagnostics, repairs, and preventative maintenance for battery energy storage systems (BESS), ensuring optimal system performance and safety.
• Task Management: Execute service activities and assignments in strict accordance with directives from headquarters and established company procedures.
• Regional Team Leadership: Oversee the task allocation, daily supervision, and technical mentorship of regional field service personnel to ensure high-quality service delivery.
• Workflow Support: Guide and assist regional team members with accurate work order submission, documentation, and reporting.
• Emergency Response: Act as the primary point of contact for regional emergencies, coordinating rapid response efforts to minimize system downtime and operational impact.
• Customer Satisfaction: Manage customer relationships proactively, address technical inquiries effectively, and take ownership of customer satisfaction metrics within the region.
• Technical Consultation: Provide expert technical consulting and troubleshooting support (both on-site and remotely) to end-users, local dealers, and distribution partners.
• Cross-functional Coordination: Collaborate with internal departments regarding quality issues, system performance, and emergency protocols. Support regional field activities including data collection, quality rework, and system commissioning.

Requirements

• Bachelor's or Master's degree in Science or Engineering.
• Three (3) + years and of on-site experience in the battery or automotive industries.
• Preferred: Proven hands‑on experience in the operation, maintenance, and repair of utility‑scale energy storage systems (BESS).
• Strong understanding of battery structural principles, failure modes, and common maintenance procedures.
• Fundamental electrical knowledge and familiarity with after‑sales service workflows; practical battery maintenance experience is a plus.
• Excellent team player with strong interpersonal skills.
• Must be adaptable to frequent business travel and flexible working hours, capable of performing efficiently under pressure.
• Proficient in Microsoft Office Suite. Ability to draft technical reports, communicate effectively with diverse stakeholders, coordinate cross‑functional teams, and drive complex issues to resolution.
• Language Skills: Full professional proficiency in English and Chinese.