Field Service VII - Smart Solutions

Vertiv Group; Johor; On-site; MYR 60,000 - 120,000; Full time

Job summary

Vertiv Malaysia seeks a Smart Solution Field Service Engineer to join our on-site team. You will install, commission, test and maintain modular data centers and critical IT infrastructure, delivering hands-on technical support to customers across Johor and nearby regions.

Ideal candidates have a bachelor’s or diploma in Electrical/Electronic/Mechanical engineering and 3+ years in field service, with strong knowledge of UPS, cooling and power systems.

Qualifications

• Bachelor's degree or diploma in Electrical, Electronic, or Mechanical Engineering.
• 3+ years in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Willingness to travel and work on-site at customer locations.

Responsibilities

• Installation, configuration, and commissioning of Smart Solutions equipment.
• Provide on-site and remote technical assistance to customers.
• Diagnose and resolve hardware/software issues and perform root cause analysis.
• Conduct routine inspections and maintenance for system reliability.
• Educate customers on best practices and optimize power/cooling efficiency.
• Maintain detailed service reports and participate in 24/7 on-call support.

Skills

Electrical engineering

Field service

UPS systems

Power & cooling

Education

Electrical, Electronic or Mechanical Eng

Tools

DCIM software

Firmware updates

Job description

JOB DESCRIPTION

The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem‑solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Position Summary

The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem‑solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities

• Installation & Commissioning
• Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
• Ensure proper integration of power, cooling, and IT infrastructure.
• Conduct system performance tests and ensure functionality as per specifications.
• Technical Support & Troubleshooting
• Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.
• Provide remote and on-site technical assistance to customers.
• Perform root cause analysis to prevent recurring issues.
• Preventive & Corrective Maintenance
• Conduct routine inspections and servicing to ensure system reliability.
• Replace faulty components and perform firmware/software upgrades.
• Maintain detailed service reports and maintenance records.
• Customer Training & Support
• Educate customers on best practices for system operation and maintenance.
• Provide guidance on optimizing power and cooling efficiency.
• Emergency Response & On-Call Support
• Provide 24/7 support for critical system failures and downtime events.
• Ensure rapid response to minimize service disruptions.
• Compliance & Documentation
• Ensure all service activities comply with safety, industry, and regulatory standards.
• Maintain accurate technical documentation, reports, and service logs.
• Continuous Improvement & Feedback
• Provide feedback to the engineering and product teams to improve Smart Solutions.
• Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements

• Bachelor's degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 3+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem-solving skills and the ability to work independently under pressure.
• Willingness to travel and work on-site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications

• Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
• Hands‑on experience with DCIM (Data Center Infrastructure Management) software.
• Knowledge of IoT‑enabled smart solutions and remote monitoring tools.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer‑first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

About The Team

Work Authorization

Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.