Field Service Operations Lead – Customer Growth & Excellence

Jetcan Compressed Air Services Sdn. Bhd; Johor Bahru; On-site; MYR 89,000 - 179,000; Full time

Job summary

Jetcan Compressed Air Services Sdn. Bhd in Johor Bahru, Johor, is seeking an experienced Service Operations Manager to plan, coordinate and optimize daily service activities for industrial equipment and compressors.

You will lead a technical service team, maintain strong client relationships, identify opportunities for service contracts and aftersales, and provide market feedback to drive continuous improvement.

Qualifications

• Hands-on service or maintenance background in industrial equipment.
• Experience leading a technical service team.
• Proven customer-facing track record with key accounts.
• Experience promoting service contracts or spare parts.
• Experience in compressed air systems or similar industrial env.
• 5–10 years of relevant experience with leadership exposure.
• Diploma/Degree in Engineering (Mechanical, Electrical, or equivalent).
• Possess a valid driving license.
• Ability to plan, coordinate, and optimize daily service activities.
• Solid knowledge of service, maintenance, and troubleshooting.

Responsibilities

• Plan and coordinate daily service operations to optimize technician deployment and efficiency.
• Provide leadership, supervision, and technical guidance to technicians on service and maintenance activities.
• Build and maintain strong client relationships through regular engagement and after-sales service follow-ups.
• Assess customer needs and recommend tailored maintenance solutions and service plans.
• Drive business growth by identifying and developing opportunities in equipment sales and aftermarket services.
• Monitor market trends and customer insights, providing strategic feedback to support business decisions.
• Ensure high levels of customer satisfaction through consistent service excellence and relationship management.
• Oversee service execution, ensuring all work is completed to quality standards and within agreed timelines.

Skills

Field service background

Supervisory experience

Customer-facing experience

Sales or aftermarket exposure

Engineering background

Driving license

Education

Diploma/Degree in Engineering (Mechanical, Electrical, or equivalent)

Job description

Jetcan Compressed Air Services Sdn. Bhd in Johor Bahru, Johor, is seeking an experienced Service Operations Manager to plan, coordinate and optimize daily service activities for industrial equipment and compressors.

You will lead a technical service team, maintain strong client relationships, identify opportunities for service contracts and aftersales, and provide market feedback to drive continuous improvement.