Field Service Engineer: Milling & EDM, Travel

MAKINO MACHINE TOOLS (MALAYSIA) SDN. BHD.; Penang; On-site; MYR 45,000 - 89,000; Full time

Benefits offered by this job

Medical

Dental

Uniform

Group Insurance

Long Term Service

Job summary

MAKINO MACHINE TOOLS (MALAYSIA) SDN. BHD. is seeking a proactive Field Service Engineer to service Makino machines in Malaysia. You will diagnose failures, perform root-cause analysis and coordinate with headquarter service to deliver timely resolutions.

The role requires a diploma or degree in engineering, minimum 5 years in machine servicing, and the ability to travel interstate. Strong communication and customer-facing skills are essential.

Qualifications

• Diploma or Degree in Mechanical, Electrical, Electronic, Mechatronics Engineering or related discipline.
• Minimum 5 years of experience in machine servicing, maintenance and technical support.
• Strong troubleshooting, analytical and problem‑solving skills.
• Good communication and interpersonal skills.
• Willingness to travel interstate and work outside normal hours.

Responsibilities

• Carry out service activities on Makino machines and provide strong customer support in the assigned area.
• Evaluate machine failures and coordinate with HQ customer service to resolve issues.
• Investigate failures, find root causes, and provide resolutions.
• Install and commission machines; supervise related activities as needed.
• Provide prompt solutions for regional inquiries via phone, email or online.
• Prepare reports, presentations and maintain log files/databases.
• Use Makino service apps for service documentation.
• Lead projects to ensure smooth handover of machines.
• Educate customers on Makino maintenance and technical topics.
• Provide machine trainings as required.
• Update service information in the system and adhere to Quality/SOP policies.
• Cross-train on Milling and EDM machines as needed.

Skills

Troubleshooting

Analytical thinking

Problem solving

Communication

Interpersonal skills

Independent work

Team collaboration

Education

Diploma or Degree in Mechanical, Electrical, Electronic, Mechatronics Engineering

Tools

FANUC control system

Makino machine models

Job description

MAKINO MACHINE TOOLS (MALAYSIA) SDN. BHD. is seeking a proactive Field Service Engineer to service Makino machines in Malaysia. You will diagnose failures, perform root-cause analysis and coordinate with headquarter service to deliver timely resolutions.

The role requires a diploma or degree in engineering, minimum 5 years in machine servicing, and the ability to travel interstate. Strong communication and customer-facing skills are essential.