Field Service Engineer - Customer Experience & Support

Motorola Solutions; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Motorola Solutions in Penang offers a Graduate Engineer program for aspiring Service Engineers. You will join the Public Safety Agencies support team, providing remote and on-site assistance, incident response, and root-cause analysis to protect critical systems.

You'll gain exposure to automation, data analytics, and best practices while training in core systems. Fresh graduates are encouraged to apply, with opportunities to develop across cross-functional teams.

Qualifications

• Degree in Engineering, Computer Science, Information Technology or equivalent.
• Internships or project experience are preferred.
• Interest in Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity.
• Fresh graduates encouraged to apply.
• ITIL awareness and cybersecurity mindset.

Responsibilities

• Provide remote and on-site support for deployed systems.
• Handle incident response and root-cause analysis.
• Create value through automation and data analytics.
• Collaborate with customers and internal teams.
• Training and exposure to core systems and devices.

Skills

Network troubleshooting

Interpersonal skills

Communication

Problem solving

Willingness to learn

Education

Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent discipline

Job description

Motorola Solutions in Penang offers a Graduate Engineer program for aspiring Service Engineers. You will join the Public Safety Agencies support team, providing remote and on-site assistance, incident response, and root-cause analysis to protect critical systems.

You'll gain exposure to automation, data analytics, and best practices while training in core systems. Fresh graduates are encouraged to apply, with opportunities to develop across cross-functional teams.