Field Service Engineer - AV & Projects

BIG SCREEN MEDIA SDN. BHD.; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Big Screen Media Sdn Bhd is seeking a Services Engineer to provide after-sales technical support for completed projects and sold products. You will manage a team of technicians for on-site service and plan preventive maintenance across all projects.

The role requires a degree in mechanical/electrical/electronics/IT or a related field, with AV industry experience a plus. Strong planning, reporting, and documentation skills are essential.

Qualifications

• Bachelor’s degree or Diploma with relevant work experience in AV/engineering fields.
• Experience in the AV industry is a plus.
• Strong problem solving and time management skills.
• Proficient with MS Office and AV systems.
• Fluent in English and Malay; Mandarin is an added advantage.

Responsibilities

• Provide after sales technical support to completed projects and sold products.
• Lead and motivate a team of technicians for on-site service.
• Plan and track scheduled preventive maintenance for all completed projects.
• Plan and arrange daily tasks and responsibilities.
• Prepare weekly reports on service activities.
• Prepare maintenance proposals for end-of-warranty projects for clients.
• Issue service quotations for ad-hoc service requests.
• Attend on-site service for inspection, troubleshooting, and servicing works.
• Prepare service reports after maintenance/service works.
• Update product hardware and software knowledge to maintain SOP for servicing and product maintenance.
• Keep track of inventories needed for project and servicing use.
• Maintain documentation of all servicing records and reports.
• Liaise with relevant departments to apply for permits, safety briefings, site access, etc.
• Assist project department for urgent work completion when needed.

Education

Bachelor’s Degree in Mechanical / Electrical & Electronics, IT / Networking / Mechatronics Engineering

Diploma with relevant work experience

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Novastar

Colourlight

Job description

Big Screen Media Sdn Bhd is seeking a Services Engineer to provide after-sales technical support for completed projects and sold products. You will manage a team of technicians for on-site service and plan preventive maintenance across all projects.

The role requires a degree in mechanical/electrical/electronics/IT or a related field, with AV industry experience a plus. Strong planning, reporting, and documentation skills are essential.