Field Service Engineer

Systech; Shah Alam; Hybrid; MYR 67,000 - 112,000; Full time

Benefits offered by this job

AWS

Bonus scheme

Annual leave

Medical leave

Fixed transport allowance

Mileage reimbursement

Medical insurance

Executive health screening

Employee assistance program (EAP)

Job summary

Systech is seeking a Field Service Engineer to perform on-site installation, maintenance and repair of Markem-Imaje products in Shah Alam, Selangor. You will train customers, troubleshoot issues and coordinate with the service team to ensure smooth operations.

The role requires a diploma in Mechanical, Electrical or Electronic Engineering with 2–5 years of field service experience. A driving licence and Mandarin language skills are essential for this position.

Qualifications

• Diploma in Mechanical, Electrical or Electronic Engineering.
• 2–5 years of field service experience.
• Must possess a driving licence.
• Mandarin-speaking candidates preferred.

Responsibilities

• Provide on-site installation, maintenance, service and support for Markem-Imaje products and systems.
• Perform on-site product installation at customer premises and provide training.
• Investigate problems, propose solutions and arrange repairs as needed.
• Schedule planned maintenance visits and monitor field service activities.
• Support the Sales team with new applications, software demos and customer follow-up.

Skills

Troubleshooting

Customer service

Communication

Analytical thinking

Organizational skills

Education

Diploma in Mechanical/Electrical/Electronic Eng.

Job description

Field Service Engineer page is loaded## Field Service Engineerremote type: Onsitelocations: Shah Alam, Selangor, Malaysiatime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR100416Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.**The Role**The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.**What you will do:*** Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.* Perform on-site product installation on customer premises.* Provide training and technical advice on the product use in person and via phone.* Investigate problems, provide solutions and arrange for repairs to be made.* Monitor repairs in terms of the organization's service / warranty cover and provide suggestions to product improvements.* Schedule and carry out planned maintenance calls and performance regular customers visits.* Monitors and adheres to field service policies, procedures and technical standards.* Recommend spare needs and assist with monitoring equipment.* Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.**What you need to have:*** Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.* Good organizational skills and ability to set priorities and manage time effectively.* Good level of customer relationship management skills.* Good communication, analytical, critical thinking and problem-solving skills.* Customer-oriented, personable and a team player.* Minimum Diploma in Mechanical, Electrical or Electronic Engineering.* 2 to 5 years of field service experience in medium industrial or commercial equipment.* **Must possess a driving license.*** **We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.****You'll only be the right candidate if you are aligned to our values and culture:*** Collaborative entrepreneurial spirit* Winning through customers* High ethical standards, openness and trust* Expectations for results* Respect and value people**What we offer:*** Growth opportunities within international environment* Annual wage supplement (AWS)* Bonus scheme* Performance based yearly merit increase* Annual leave* Medical leave* Other leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)* Medical Insurance* Executive health screening* Employee assistance program (EAP)* Fixed transport allowance* Mileage claimIf you believe you match our values and have the experience we're looking for, then apply! We can't wait to hear from you.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at. To learn how you can protect yourself, review ourremote type: Hybridlocations: Shah Alam, Selangor, Malaysiatime type: Full timeposted on: Posted 10 Days Ago