Field Service Engineer

UNITED BC TEAM SDN BHD; Penang; On-site; MYR 56,000 - 89,000; Full time

Job summary

UNITED BC TEAM SDN BHD is seeking a Field Service Engineer in Penang, Malaysia. You will install, commission, and maintain automation systems on customer sites, ensuring compliance with specifications, safety standards, and performance expectations.

The role requires hands-on electrical knowledge, ability to read drawings, and strong communication to train customer staff and coordinate with internal teams. Travel locally and internationally is anticipated as part of project delivery.

Qualifications

• Hands-on knowledge of sensors, actuators, motor controls and electrical panels.
• Ability to read electrical schematics and engineering drawings.
• Good communication and customer-service mindset are required.
• Willingness to travel locally and internationally for assignments.

Responsibilities

• Execute installation, setup, and commissioning of automation equipment.
• Ensure systems meet customer specifications and safety standards.
• Perform system testing, calibration, and performance validation.
• Respond to customer issues including alarms and faults.
• Diagnose root causes and implement corrective actions.
• Escalate complex issues to internal engineering teams when needed.
• Conduct scheduled maintenance to maximize uptime.
• Train customer personnel on operating procedures and safety practices.

Skills

Sensor and actuator knowledge

Electrical panels understanding

Schematics reading

Customer service mindset

Education

Diploma/Degree in Electrical/Mechatronics/Automation

Job description

We are a leading industrial automation solutions provider specializing in smart manufacturing, offering exciting learning and career opportunities to drive growth and innovation in a supportive environment that fosters professional development and career advancement. Be part of UB’s SMART Teams transformation, where you will influence project success before execution starts, work on real industrial, automation, and smart manufacturing solutions, and grow into a strategic engineering role with strong business impact.

Role Overview

The Field Service Engineer (FSE) is responsible for providing on-site technical support, installation, commissioning, troubleshooting, and maintenance of UB’s automation and smart manufacturing systems. This role plays a critical part in ensuring smooth customer operations, timely issue resolution, and high-quality technical execution across manufacturing environments.

Key responsibilities

Execute installation, setup, and commissioning of automation equipment (PLC, sensors, conveyors, robots, WMS/MES-integrated systems, etc.)

Ensure systems meet customer specifications, safety standards, and operational requirements

Perform system testing, calibration, and performance validation

Respond to customer issues including mechanical, electrical, or software-related alarms

Diagnose root causes and perform corrective actions with minimal downtime

Escalate complex issues to internal engineering teams when required

Conduct scheduled maintenance activities to maximize system uptime

Replace components, realign mechanisms, update firmware/software (where authorized)

Provide clear and timely updates to clients and internal teams

Train customer personnel on operating procedures and safety practices

About you

Certificate, Diploma or Degree in Electrical Engineering, Mechatronics, Automation, Electronics, Mechanical Engineering or a related field

1–3 years of relevant working experience in industrial automation, equipment engineering, field service, technical support or a related technical role

Basic hands-on knowledge of sensors, actuators, motor controls and industrial electrical panels

Ability to read and understand electrical schematics and engineering drawings

Basic troubleshooting and root-cause analysis skills

Willingness to travel locally and internationally, including extended assignments of 3–6 months

Good communication skills, a customer-service mindset and the ability to work with cross-functional teams

Good documentation discipline and ability to follow SOPs

Physically fit to work in industrial and manufacturing environments

Hirer responsiveness Salary match Number of applicants

UB is a leading industrial automation solutions provider specializing in smart manufacturing, we are committed to driving the widespread adoption of smart manufacturing and Industry 4.0 automation across diverse industries.

Our mission is Staying at the Forefront of the Industry.

As a rapidly growing company, we are continuously seeking out top talent to join our team. With exciting opportunities for professional growth and development, we're committed to fostering a vibrant and innovative workplace culture. If you're passionate, driven, and eager to make a meaningful impact, we invite you to explore our current openings and join us on our journey of success.

UB is a leading industrial automation solutions provider specializing in smart manufacturing, we are committed to driving the widespread adoption of smart manufacturing and Industry 4.0 automation across diverse industries.

Our mission is Staying at the Forefront of the Industry.

As a rapidly growing company, we are continuously seeking out top talent to join our team. With exciting opportunities for professional growth and development, we're committed to fostering a vibrant and innovative workplace culture. If you're passionate, driven, and eager to make a meaningful impact, we invite you to explore our current openings and join us on our journey of success.

What can I earn as a Field Service Engineer