Field Service Engineer

Jobtailor

Batu Kawan

On-site

MYR 65,000 - 100,000

Full time

14 days+

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Job summary

Jobtailor in Malaysia is seeking a Field Service Engineer to perform and supervise installation, checks and commissioning of equipment at customers’ sites globally. You will troubleshoot, analyze feedback and report to the line manager, ensuring safety procedures are followed.

You will travel internationally (>90%) to Europe, USA and other countries, and collaborate with customers to maintain excellent service and uphold the company image.

Qualifications

2 years’ experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD-industry.
Experience in technical customer service of AIXTRON MOCVD systems is preferred.
Working experience in European companies is preferred.
Excellent in oral and written English.
Strong skills in troubleshooting mechanical, electrical, vacuum, gas and software control systems.
Able to work independently and in a team.
Able to accept international travel and long-term work in other countries.

Responsibilities

Perform and supervise installation, technical system checks and commissioning of equipment at customers’ sites globally.
Continuously collect, analyze and summarize customers’ feedback, and report to the line manager.
Follow up of service-related activities and timely execution of service tasks.
Generate reports in a timely and transparent manner, especially with issues concerning job schedule, potential risks, technical difficulties, etc.
Communicate and collaborate appropriately with customers.
Build up and maintain AIXTRON corporate image by delivering excellence in customer service.
Ensure the proper function of tools and safety equipment, strictly following safety procedure to handle hazardous chemicals.
Shift duty might be required upon customer request.
>90% International travel is required to serve customers in Europe, USA and other countries.

Skills

Technical troubleshooting

English proficiency

Teamwork

Independent work

Education

Bachelor’s degree in Electrical/Mechanical Engineering or related field

Tools

AIXTRON MOCVD systems

Job description

Perform and supervise installation, technical system checks and commissioning of equipment at customers’ sites globally.
Continuously collect, analyze and summarize customers’ feedback, and report to the line manager
Follow up of service-related activities and timely execution of service tasks
Generate reports in a timely and transparent manner, especially with issues concerning job schedule, potential risks, technical difficulties, etc.
Communicate and collaborate appropriately with customers.
Build up and maintain AIXTRON corporate image by delivering excellence in customer service.
Ensure the proper function of tools and safety equipment, strictly following safety procedure to handle hazardous chemicals.
Shift duty might be required upon customer request.
>90% International travel is required to serve customers in Europe, USA and other countries.

Requirements

Bachelor’s degree, majoring in electrical, mechanical engineering or related field is preferred
2 years’ experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD-industry
Experience in technical customer service of AIXTRON MOCVD systems is preferred
Working experience in European companies is preferred
Excellent in oral and written English
Strong skills in troubleshooting mechanical, electrical, vacuum, gas and software control systems
Able to work independently and in a team
Able to accept international travel and long-term work in other countries.

Core Competencies

Demonstrates expertise in technical customer service, particularly with AIXTRON MOCVD systems, while ensuring safety compliance and effective communication with clients. Proven ability to troubleshoot complex mechanical, electrical, vacuum, gas, and software control systems in a global context.

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