Field Operations Lead | KPI-Driven Coaching & Audits

Shopper360 Limited; Subang Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Shopper360 Limited in Malaysia is seeking a field operations professional to recruit, train and coach executives and merchandisers to achieve KPI, build rapport with clients and retail store personnel, and ensure operational excellence of field teams.

The role involves field audits, discipline and spot checks, monthly client meetings on operations issues and merchandiser/outlet concerns, and documentation submissions to keep processes running smoothly.

Responsibilities

• To recruit, train and coach Executives and merchandisers to achieve KPI
• Build rapport with clients and retail store personnel.
• To ensure the operation excellence of the field personnel and carried out effectively and efficiently.
• To discipline and spot check field personnel and outlets ( Field audit )
• Monthly meeting with Clients on operations issue, effectiveness and OOS
• Meeting with Client on merchandisers / outlet issues
• Submission an

Job description

Shopper360 Limited in Malaysia is seeking a field operations professional to recruit, train and coach executives and merchandisers to achieve KPI, build rapport with clients and retail store personnel, and ensure operational excellence of field teams.

The role involves field audits, discipline and spot checks, monthly client meetings on operations issues and merchandiser/outlet concerns, and documentation submissions to keep processes running smoothly.