Field Coach

L'Occitane; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

L’Occitane en Provence Malaysia seeks a Field Coach to elevate frontline beauty host and store teams through coaching, training, and mentoring. You will focus on customer service, product knowledge, selling techniques, and brand representation.

You will partner with Sales & Operations, Boutique Managers, and Training Teams to identify skill gaps, implement coaching plans, and help individuals hit sales targets while delivering exceptional customer experiences.

Qualifications

• Diploma or Bachelor’s degree in Business, Retail Management, Training, or related field.
• 3–5 years of experience in retail operations, sales coaching, or training roles—preferably in beauty, cosmetics, or fashion.
• Strong understanding of frontline retail operations and customer service best practices.
• Proven ability to coach and motivate individuals in a supportive, non-authoritative manner.
• Excellent interpersonal and communication skills with clear, empathetic feedback.
• Self-motivated with strong time management to manage multi-store coaching schedules.
• Able to travel frequently and work retail hours, including weekends or holidays.

Responsibilities

• Provide real-time in-store coaching to staff on customer engagement, selling skills, product demonstrations, and service standards.
• Observe team performance and deliver constructive feedback and practical tips.
• Role-model best practices in customer interactions and brand storytelling.
• Identify performance gaps and develop tailored coaching plans.
• Motivate and support teams to achieve KPIs and elevate service mindset.
• Collaborate with Boutique Managers to align on store goals and priorities.
• Partner with Training Managers to reinforce content and ensure consistency in-store.
• Support onboarding of new hires with on-site coaching and practice scenarios.
• Conduct regular store visits and maintain structured visit reports.

Skills

Retail coaching

Customer service

Communication

Training

Interpersonal skills

Time management

Education

Diploma or Bachelor's degree in Business, Retail Management, Training, or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.

With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.

Our culture is built through everyday moments, how we behave, make decisions and show up for each other.

With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.

Job Summary

The Field Coach is responsible for enhancing the performance and capabilities of front-line retail staff, primarily beauty host or store teams, through on-the-ground coaching, training, and mentoring. This role focuses on improving customer service, product knowledge, selling techniques, and brand representation. The Field Coach works closely with Sales & Operation team, Boutique Managers and Training Teams to identify skill gaps, implement coaching plans, and support individuals in achieving sales targets and delivering exceptional customer experiences.

You will play an important role, such as:

On-the-Floor Coaching:

Provide real-time, in-store coaching to retail staff on customer engagement, selling skills, product demonstrations, and service standards.

Observe team performance and deliver immediate, constructive feedback and practical tips to improve.

Role-model best practices in customer interactions and brand storytelling.

Performance Development:

Identify performance gaps and behavioral challenges through store visits and performance tracking.

Develop tailored coaching plans for individuals or teams to support sales and service improvements.

Motivate and support team members to achieve KPIs and elevate their service mindset.

Collaboration with Retail and Training Teams:

Work closely with Boutique Managers to align on store goals, staff performance priorities, and business needs.

Partner with Training Managers to reinforce training content and ensure consistent application in-store.

Support the onboarding of new hires with on-site coaching and real-life practice scenarios.

Store Visit Routine:

Conduct regular visits to assigned stores based on business needs and priorities.

Maintain structured visit reports highlighting observations, actions taken, and follow-up coaching plans.

Share insights with retail and HR teams to track development progress.

Drive a customer-centric culture through behavior-based coaching aligned with brand values.

Support the achievement of retail sales targets by strengthening frontline staff skills and motivation.

Encourage best practices in upselling, cross-selling, and customer loyalty building.

Reporting & Feedback:

Document coaching interactions, progress, and outcomes in a clear and timely manner.

Provide regular updates to management on coaching impact and staff development needs.

Identify recurring issues or opportunities and suggest improvements in training content or store processes.

To succeed in this role, we will need you to have:

Education:

Diploma or Bachelor's degree in Business, Retail Management, Training, or related field.

Experience:

3–5 years of experience in retail operations, sales coaching, or training roles—preferably in the beauty, cosmetics, or fashion industry.

Retail Knowledge:

Strong understanding of frontline retail operations, sales dynamics, and customer service best practices.

Coaching Skills:

Proven ability to coach and motivate individuals in a non-authoritative, supportive manner.

Communication:

Excellent interpersonal and communication skills with the ability to give clear, empathetic, and actionable feedback.

Organization:

Self-motivated, with strong time management and planning abilities to manage a multi-store coaching schedule.

Adaptability:

Able to work in dynamic environments with different teams and personalities.

Flexibility:

Willingness to travel frequently and work retail hours, including weekends or holidays as needed.

L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.