Lead Supervisor F-B

Coach; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Coach is seeking a Lead Supervisor in Malaysia to support the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence. You will coach and develop team members in line with Coach values and district priorities.

The role requires 1+ year in retail or food service management, strong customer-facing experience, and the ability to manage food safety and cash handling within store policies.

Qualifications

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Strong organizational skills and ability to use food & beverage systems.
• Ability to meet store policies, food safety, and cash handling standards.

Responsibilities

• Lead by example in guest experience and lasting relationships.
• Support daily sales goals, motivate the team, and drive key selling behaviors.
• Provide real-time coaching to elevate beverage craft, selling, and service skills.
• Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Address customer concerns and operational issues with professionalism and urgency.
• Uphold Coach brand values and ensure a consistent luxury experience in the local market.

Skills

Retail management

Customer service

Delegation

Cash handling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Lead Supervisor supports the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence. This role is a key part of the store’s leadership structure and helps coach and develop team members in alignment with district priorities and Coach values.

Responsibilities

• Guest Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching: Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Operations: Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving: Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach’s brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.

Requirements

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Schedule: Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.