Sales Associate, Coach (JPO)

Coach; Kulai; On-site; MYR 28,000 - 50,000; Full time

Job summary

Coach seeks a store associate in Malaysia to drive sales, deliver exceptional service, and uphold brand standards on the sales floor. You will represent the Coach ethos, engage clients, and contribute to overall store productivity and customer satisfaction.

The successful candidate will excel in client service, adapt to a flexible schedule including nights and weekends, and promote loyalty programs while collaborating with the team to achieve goals.

Qualifications

• Excellent client service and communication skills.
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays.
• Retail experience is valued and may be considered for senior positions.

Responsibilities

• Takes ownership and accountability for individual productivity and utilizes resources effectively to impact productivity.
• Tailor approach to different customers by reading cues.
• Build long-term relationships with clients, such as loyalty program (Clienteling).
• Service all customers according to the Coach approach standards and maintain an energetic presence on the sales floor.
• Participate as a team member and encourage the team to meet and exceed performance standards.
• Consistently use Coach Communication tools to stay informed of performance and company information.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose

You contribute to achieving store goals in sales, productivity, and service by utilizing selling skills, and Service training. You will be responsible for meeting store sales and productivity goals, and delivering service that meets or exceeds expectations. You represent Coach to the consumer, acts as an ambassador of the brand, and ensures customer needs are consistently exceeded.

The successful individual will leverage their proficiency to...

Takes ownership and accountability for individual productivity and utilizes resources effectively to impact individual productivity

Tailor approach to different customers by reading cues

Build long-term relationships with clients, such as loyalty program (Clienteling)

Services all customers according to the Coach approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor

Participates as a team member and encourages team to meet and exceed performance standards

Consistently uses Coach Communication tools to remain informed of individual performance, store performance and company information.

The accomplished individual will possess...

Individual who are passionate about retail and service industry are welcome to apply.

Individual with retail experience may be considered for senior position.

Excellent client service and communication skills

Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays