Field Application Engineer

Sangfor Technologies; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sangfor Technologies Malaysia is seeking a skilled IT Technical Engineer to provide on-site support and face-to-face assistance to customers. You will assist with POC, demonstrations, technical exchanges, and training for partners and end users.

Your role includes troubleshooting network issues, collaborating with customers, and ensuring smooth deployment of security products. The ideal candidate holds a bachelor's degree in IT/Engineering, at least 2 years in the IT industry, with strong TCP/IP

Qualifications

• Bachelor's degree in IT, engineering or related fields.
• Minimum 2 years IT industry experience as a technical engineer.
• Solid knowledge of TCP/IP, protocols, routing, OSI model.
• Familiarity with firewall/UTM and network security technologies.
• Experience with Cisco/Juniper/Fortinet equipment is preferred.
• CCNA or CCNP certifications are helpful.
• Excellent oral and written communication skills.

Responsibilities

• Provide on-site technical support to customers.
• Assist with POC, demonstrations and technical exchanges.
• Track and fix technical issues and provide partner/customer training.
• Communicate effectively by phone, email and other remote channels.
• Explain complex concepts clearly to non-technical staff.

Skills

Technical support

Network troubleshooting

TCP/IP

Firewall/UTM

Network security

Customer training

CCNA/CCNP

Education

Bachelor's degree in IT/Engineering

Job description

Face-to-face engagement (on-site support) with Customer to provide Technical Support

In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.

Technical support by phone, email and another remote way.

Provide training to internal and external end users/partners.

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.

Minimum of 2 years experiences in IT industry as technical engineer is required, including solid knowledge of network best practices. Thorough understanding of TCP/IP, including common protocols, applications, routing, and the OSI Model.

Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and know well about main stream network equipment (likes used etc. Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).

Have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve network products.

Certifications such as CCNA or CCNP along with proven experience will be helpful and desired.

Excellent oral and written communication skills.