Fibre Convergence Specialist - Onboarding & Growth

CelcomDigi; Kuantan; On-site; MYR 42,000 - 66,000; Full time

Job summary

CelcomDigi Berhad is seeking a Fibre Convergence Specialist to act as the go-to expert for fibre and convergence solutions, guiding customers from registration through onboarding with strong sales focus.

You will drive store Home targets for Fibre and FWA, lead in-store launches, and proactively identify upsell opportunities across CelcomDigi products and services. Installation, setup, and connectivity testing are part of the role.

Qualifications

• Fresh - participation in activities like student council, clubs, sports, languages, or volunteering.
• 0-3 years experience in Telecommunications, Fibre, Networking, Retail Banking/Insurance, Property & Development or FMCG.
• Professional Certificate / Diploma / Degree or equivalent.

Responsibilities

• Guide customers through end-to-end home Fibre/FWA registration and onboarding journey.
• Own and drive store Home targets, including Fibre and FWA performance.
• Identify upsell and cross-sell opportunities across CelcomDigi products and services.
• Perform fibre installation, ONT/router setup, and service activation at customer premises.
• Configure WiFi connectivity, test, and ensure service stability post-installation.
• Maintain system updates, customer service standards, and inventory accountability.

Skills

Negotiation

Communication

Problem-solving

Time management

Education

Diploma/Degree

Job description

CelcomDigi Berhad is seeking a Fibre Convergence Specialist to act as the go-to expert for fibre and convergence solutions, guiding customers from registration through onboarding with strong sales focus.

You will drive store Home targets for Fibre and FWA, lead in-store launches, and proactively identify upsell opportunities across CelcomDigi products and services. Installation, setup, and connectivity testing are part of the role.