Convergence Product Management Specialist

CelcomDigi; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

CelcomDigi is looking for a product manager for the Convergence Products team in Petaling Jaya, Malaysia. You will oversee the product portfolio for Home Fibre and Fixed Wireless Access, ensuring competitive positioning and profitability. Strong interpersonal skills and 5-8 years of experience in a customer-facing role are essential. The role involves market analysis and cross-functional collaboration to innovate and enhance product offerings. CelcomDigi promotes fair employment practices.

Qualifications

• 5–8 years of experience in a customer-facing role or commercially oriented function.
• Strong interpersonal skills with drive, persistence, and patience.
• Experience with billing systems or project management is advantageous.

Responsibilities

• Oversee Convergence offerings including Home Fibre and Fixed Wireless Access.
• Drive revenue and profitability, aligning pricing strategies with business goals.
• Analyze customer behavior and market trends to refine products.

Skills

Customer-facing role experience

Interpersonal skills

Project management

Marketing communications experience

Job description

Job Overview

The Convergence Products team manages Home Fibre bundled with Postpaid and Prepaid products, standalone Home Fibre, and Fixed Wireless Access. They hold PandL accountability, drive product innovation, and align with governance frameworks established by the Product Management and Strategy team.

Responsibilities

• Product Portfolio Management: Oversee Convergence offerings, including Home Fibre, Fixed Wireless Access, and bundled plans. Ensure competitive positioning and customer alignment.
• PandL Accountability: Drive revenue and profitability, aligning pricing and cost strategies with overall business goals.
• Market and Customer Insights: Analyze customer behavior, usage patterns, and market trends to refine products and address gaps effectively.
• Cross‑Functional Collaboration: Align with Prepaid, Postpaid, and other core teams to ensure cohesive product integration. Seek alignment with governance frameworks from Product Management and Strategy.
• Product Innovation: Partner with Tech GTM to introduce new capabilities and enhance bundled offerings. Ensure readiness for seamless product launches.
• Operational Consistency: Streamline processes for efficient product delivery and maintain SOPs to support fast time‑to‑market.

Qualifications

• 5–8 years experience in a customer‑facing role or commercially oriented function.
• Strong interpersonal skills with drive / persistence / patience to deliver.
• Some experience with billing systems / project management / marketing communications will be advantageous.

Equal Opportunity Statement

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.